"Hi [Member Name Removed], We are glad to hear that you are happy with the installation of your heat pump and appreciate your kind words about your first installation experience with Belle Air Services. However, we are sorry to know that you feel we did not provide you with our usual service during the second installation. Our primary objective is to understand and resolve any issues faced by our clients, which is why we visited your home multiple times to assess the problem. It is a part of our process to gather data and information when we do not experience the issues during our visits, this helps us maintain service quality and ensure the problem is fully understood. We would be happy to resend the estimates for the best options to fix your thermostat issue. If you wish to discuss this matter further, please do not hesitate to contact us. Thank you! Deisy Belle Air Services"

"Hi [Member Name Removed], your feedback is very valuable. We're sorry to hear that you feel as though we did not provide you with the service that we are known for. Although we work very hard to make sure that every installation is seamless by ensuring the project is well thought out and planned correctly, we can not control the unexpected. We are also sorry that you were not satisfied with our attempts to correct any unforeseen occurrences, such as the reimbursement of money. Belle Air Services has processes and roles that are put in place for a successful installation therefore once a Job is accepted it must go through the next process/person accordingly in order for each step to be executed correctly for the completion of the project, this helps us maintain service quality, ensure secure transactions and more. As Daikin Comfort Pros we must adhere to the Manufacturer's Warranty guidelines, this includes not warranty replacing damage due to power surges, as this is not a manufacturer defect. Furthermore, I apologize but our attempts to help with home insurance claims can only go as far as being forthright and honest about the cause of the system damage and we can not add more verbiage to inflate the claim. We are happy that you resolved your problems and value the constructive feedback you offered. If you would like to discuss this matter further please feel free to contact us."

"Hi [Member Name Removed], We truly appreciate all of your amazing comments about our team and our services. Every member of our team is a huge asset to our company and we value the kind words regarding them! I will be sharing all of of your accolades with them as it is always awesome to hear from our clients. It was such a pleasure working with you as well. Please feel free to reach out to us if you need anything. Thank you! - Deisy M. #StayCool"

"Hi! Thank you so much for allowing Belle Air Services to provide you with your new system. We are happy to hear that we were able to provide you with the excellent experience that we strive to provide to all of our clients. Please know that we are here for all of your future HVAC needs. #StayCool - Liz B."

"Hi- Thank you for taking the time provide us with your feedback. We are happy we were able to help and please let us know if we may be of any further assistance in the future. #StayCool - Liz B."

"Hi- Thank you for your positive feedback! We are happy to hear that we were able to provide you with an excellent system for your in-home comfort needs. #StayCool - Liz B."

"Hi! Thank you so much for all of your kind words. It is always great to hear when we hit our mark on providing you with an excellent experience. Please let us know how we may be of assistance with any of your future HVAC needs. #StayCool - Liz B."

"Hi! Thank you again for allowing Belle Air Services to come into your home and provide you with your new system. Please let us know how we may be of further assistance for any of your future HVAC needs. #StayCool - Liz B."

"Hi- Thank you for your kind words and for taking the time to provide us with your feedback. We are happy to hear that we were able to provide you with great communication. Please know that we are here to assist with any of your future A/C and Heating needs. #StayCool - Liz B."

"Hi! Thank you for taking the time to provide us with your positive feedback. We appreciate you taking the time and please know that we are here to assist with any of your A/C and Heating needs. #StayCool - Liz B."

"Hi- Thank you for your positive feedback. We are happy to hear that your experience had the great service that Belle Air Services strives to provide. We hope to be of service for you and your family for all of your A/C and Heating needs. #StayCool - Liz B."