Best window and door contractors near Glen Ellen, CA

"I was very pleased with Sentry Access, from start to finish. I had the opener replaced. My older garage door (20+ years old) now operates and sounds like a new door. Richard, the technician who did the work, did an outstanding job on both the install and the "tune-up" of the door. I am 100% satisfied with the work from this company, and highly recommend them."

"The owner Jeff is amazing. His company did unbelievable work. They were efficient and clean. They were very price competitive. We could not be happier with our new windows and sliding glass door. Thanks for a great experience!"

"Very positive experience! First, the contractor contacted me immediately and we scheduled a visit for the next morning, however, during the evening, the tech texted me several times with questions and details regarding the sliding door so he could procure the correct parts, he showed up the next morning with the correct parts. The tech was extremely courteous and certainly knew what he was doing because he had the door repaired and working perfectly in less than an hour! I would definitely not hesitate using this contractor again. Well done!"

"Adam was fantastic to work with. I had a sliding glass door that was extremely sticky, and after two other companies were unable to fix it, Adam came out promptly and resolved the issue quickly. I was so impressed that I had him repair two additional sliding doors, a screen door, and a shower door hinge while he was there. His pricing was very fair, he was professional and courteous, and the quality of his work was excellent. I would absolutely recommend Adam to anyone needing sliding door, screen door, or related repairs."

"John did a great job with our project. He took on project with short notice and arrived punctually. John mounted a TV on our wall, installed curtain rods on a difficult surface and installed coat hangers on our entrance wall. He was unfailingly polite and communicated very well. His pricing was reasonable and he explained all charges. I will use him again and highly recommend him to anyone looking for handyman services."

"Alex fixed my door fast and efficiently. He is very knowledgeable and is very pleasant to work with. He arrived to the job site on time and ready to go. He said he had learned his trade from his father and is working on getting his contractors license. I will hire him again for any other projects I might need help with."

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They have not yet contacted me regarding the work to be done. As I am preparing to go on a vacation and will not return until the middle of next week, I'm in no hurry. If I haven't heard from them by the end of next week (May 29), I will contact them the following week.

Later:

I had paid the $1,000 advance by Visa through Angie's List, since Best Exteriors only accepts Pay Pal. Angie's sent them a check, but Best Exteriors said they didn't know what it was for, so it took two months to get an agreement signed. It seems to me that they could have called Angie's to ask what it was for. If I received a check for that much and didn't know why, I'd be on the phone right away to find out. I paid it in March. The job was done in July.

The crew of two men showed up on time and did a great job installing the windows. The problems started after the windows were in. The re-installed my two window air conditioners, but left large gaps around them where wind and water could get in.

 They fixed one of them before they left, but I had to call the office to get the other one done. It was fixed a week later, but then Alex called me and said it was not part of their job to put the A/C back in, and the customer should make the arrangements for that. Well, alright, but he didn't tell me that when he came out to make the arrangements for the work to be done. It would have been a deal breaker for me, as I am elderly and not strong enough to do that. He said they had "gone above and beyond" by putting the A/C back in for me, but I don't think it's too much to expect them to put things back as they were when they started the job. Certainly they should have told me if it wasn't part of the agreement.

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"The tile in the shower was done well, but the tile on the floor was not. The tile was uneven, grout missing and they put in the wrong drain cover. So, they came back and fixed it. The etched window in the shower that was caulked had mold growing under it. They came back and re-caulked it. The thermostat for the floor was not installed on it's own dedicated circuit, so an electrician has to come and fixed it."

"Mr. Rick Pellhum, the General Manager, of "Northwest" Home Improvements, expertise, insight, and patient, courteous, professionalism and return inspection - with reviews and suggestions - were extensive and very helpful and useful in getting the non-tempered glass windows replaced and negotiating the same with the regrettable contractor we had used instead of Northwest.. Rick goes the extra mile in demonstrations of products and explanations of how things work and should be done. He takes his time and fully and objectively ticks all the boxes and covers all the bases. Once he has discussed a project proposal with you - you have been educated and really have a grasp of all the details. He fully engages you in sharing his knowledge and years of experience and the confidence that he has in his company's products, ethics, capabilities and workmanship. In hindsight now I can honestly say we should have gone with Northwest and I regret not having done so. Rick demonstrated the difference between the windows/product we ended up with, and the ones Northwest had proposed installing for us, by going out to his vehicle and bringing in an infrared lamp that when plugged in and held up to the window panes we have - versus the ones we could have had if we had contracted with Northwest Exteriors - clearly indicated an inferior product was installed by the party we went with. Rick was kind enough to outline remedial steps for me towards resolving the issues we were facing with the competitor we had gone with instead of Northwest. He gave me very sound advice. I highly recommend Rick and Northwest. In all of my dealings with him/them over the last year and to date they have always been responsible, punctual, professional, courteous and very thorough and reliable.
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"This handyman was punctual did everything he promised. It was enough for me to know he is a quality person and one I would trust with a large job. He is likeable and easy to talk with - he listens and does the work but also stays focused on what he is doing. He does not hang around to socialize, is all business while still having a warm demeanor."