Get matched with top plumbers in Brookdale, CA

"Edgar led the project . He and his team were timely, knowledgeable, trustworthy and conscientious. The most caring and thoughtful plumber I have ever worked with. I have an old house so future plumbing issues will arise. Aaron’s is the first and only call I will need to make."

"replaced kitchen faucet and fitted a hands-free faucet - worked efficiently and Albert was polite and tidy doing his work. I would certainly recommend him for any plumbing work."

"Plumber resolved all my projects. Installed my clean out, new faucets, toilets, water hater tankless and copper piping in my house. Plumber was a professional and did excellent work highly recommended"

"Great Job! Fast, easy and affordable! Truly recommended"

"Gabriel Nieto was like a breath of fresh air compared to my previous experiences with plumbers. He was personable and friendly , he arrived on time and worked efficiently and quickly. The money he charged for his service was reasonable. He was very knowledgeable about his trade and took the time to explain to me what needed to be done and why. Thanks to him I have a great new water efficient toilet .Gone is my old problem ridden toilet and bad memories of using a plunger. I am sleeping better at night again! Gabriel is definitely now my go to pro I will call when I have another plumbing repair or replacement."

"He was very gentle, courteous and knowledgeable about plumbing and water heater. He finished work on time."

"Salesman Richard was great. Customer service needs to be more accurate in helping. Installers Andrew, TreCory, Tanner, Garrett were awesome friendly and helpful knowledgeable. Kept me informed of everything. Fast and clean up was good. Appreciate all they did I am sure I am going to very happy with the results. Plumber was very efficient appreciated his accuracy passed the inspection."

"They were efficient and cleaned as they went. The bathroom turned out just the way we wanted it."

"I had a great experience with this professional. He was very professional, punctual, and knowledgeable. Gerson was also very respectful and provided excellent customer service. I would definitely recommend him to anyone who needs this type of work."

"I was overall unimpressed with Payless but they did have some redeeming qualities, though it took a bit of work to get there.
When I first called, I was quoted a price over the phone of just under $1000 for the base cost of the until + installation, but was told that I should allow for a couple hundred dollars cushion for all the unforeseen circumstances of my particular home, which I was totally fine with.
The technician arrived on Saturday, Jan 9 and saw my setup.  He noted that he would have to replace the unit itself, the connections as there was corrosion, install an expansion tank so it would be up to code, etc.  When all was said and done, the price was nearly double at over $1800 for a complete install.  I know they work on commission, but I definitely felt like this was a bit of a bait and switch scenario.
This was much more than I expected to pay, especially based off the (under)bid I got on the phone.  However, when you haven't had hot water for a couple of days with small children int house, you don't have the time and convenience to comparison shop, so I opted to move forward since Payless had gotten decent reviews on Angies List.
When the work was done, I examined it and it looked okay and we did have hot water, but I did question the way he set up the connections.  And there was something else that seemed off, but not being a plumber, I couldn't put my finger on it.
The next day I called in a friend who is a plumber to take a look and within a second he saw the issue.  Even though my entire house was copper piping, the tech used galvanized pipe on the install.  
Considering how much money I had spent, I was upset that I got a technician who decides to maximize his profit by installing galvanized piping, knowing that it corrodes over time and really should only be used for gas.  
When I called the company to complain, I spoke with a person who said the manager would call me on Monday.  After not hearing from anyone, I called back myself and was directed to Chris who was less than friendly.  He told me that galvanized was up-to-code and I should have requested brass or copper fittings if that's what I wanted.  I felt like that was an unprofessional answer, as I was not a plumber and was paying for their expertise in this area.  And when I complained about the gap in price from the phone call to install, I was told "Well, you signed the contract.  Maybe next time read it before you sign." which was infuriating and unprofessional to say the least.
He finally agreed to swap out the fittings for me but said the same technician had to come back and do it.  I scheduled my appt for the next Saturday morning.
By that Saturday afternoon, he had still not shown up.  I called throughout the day to get a status and on this last call was told "He hasn't shown up for work today and we can't get a hold of him so we'll have to reschedule."
I had been home ALL DAY waiting for this tech, so I explained that wouldn't be acceptable as I just rearranged my entire Saturday and had I not been persistent in calling,  likely wouldn't have heard from anyone.  They called me back and told me another tech would come by today.
That tech came by and was clearly more experienced and knew what he was doing much more than the first tech.  He was pretty taken back that the other tech had used galvanized and not only swapped out the fittings, but redid the setup to be much cleaner.
So at the end of the day, I got a great heater and correct installation, but it took some time, effort and persistence to get there.  Normally, I would have been much more easy affable about the situation, but the way Chris spoke to me on a couple of occasions really made me feel unvalued as a customer, especially when trying to right a wrong that should have never been the case.
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