It went fine.

They're prompt, professional, friendly and affordable.

They really did a great job, they fixed my heater right away. They also came out on Saturdays.It was excellent. the price was very reasonable compare to others.

The service was very good, they were very professional and responsive. reasonable, competitive and fair pricing as well.

BEWARE - These people will rip you off if they can! Our water heater was installed by Payless Water Heaters & Plumbing, Inc. about a year ago, so when the copper tubing in front of the water heater sprung a leak I called them. They came out the next day, replaced a two inch piece of copper tubing which had a pinpoint leak in it and charged me $358. It took less than an hour. I thought it was a lot, but okay. The technician measured the water pressure and told me we also needed a new regulator because the water pressure was too high, and some other pipe would certainly spring a leak in the not too distant future unless it was replaced as soon as possible. I asked how much, he called in and quoted me $1,500 for a 1.25 inch 600 series regulator. We got an email estimate the next day which showed we were eligible for a $200 discount because I was a repeat customer. I called another plumber, gave him the specs, and he installed the identical 1.25 inch 600 series regulator in less than an hour for $638 total. When my wife called to complain about the outrageous gouging, she was told by Chris (an owner I presume), that we must have gotten “a good deal.” All I can say when dealing with this company is BUYER BEWARE! And get more than one bid.

Outstanding service. The plumber came early had everything needed to remove and replace the water heater. Fast, friendly and very professional.

The technician was knowledgeable and professional in his quote process. However, he admitted that his firm would not touch the permit process and that would be 100% on the home owner. When I remarked that his pricing was significantly higher than the other bids, the discussion suddenly veered into car dealership mode. "Well, we're flexible on the price, but I'll need to call my manager first... can I see the written quote of the other guys?... are you prepared to place the order now?" It was an unfortunate turn since I really respected their insights on tankless water heater conversions up to that point.

In January 2017 Payless Water Heaters replaced my water heater. One year and nine months later, I noticed that the Watts 210 valve was leaking and the leak corroded the cap. When I called to schedule a repair, they checked my invoice and scheduled the service without telling me they’d charge $85 for the service call plus parts, for a total of $499. Fortunately I called a second time to confirm they’d honor their previous work. When I asked the manager, Anthony, to replace it for free since two independent licensed plumbers told me the leak was due to poor workmanship, the manager spent 30 minutes unprofessionally making excuses and insulting me. Eventually he offered to replace the valve at cost, $268. Why should I spend almost $300 more dollars when the leak was their fault? I was so shocked that they did not stand by their workmanship or quality that I decided to discontinue business with them. I recommend you find a different business with more integrity behind their work.

Work was punctual and no problems.

I made an appointment for between 12n and 5pm which is a ridiculous window of time. Cable companies do better than that. By 8:30pm they still hadn't shown up. All day long, I was told the plumber had a complicated job before me, but I was next on his list and he would be right over as soon as he was done. I think they just overbooked and they were telling me that he was caught on a single job that was taking a long time. Is he such a bad plumber it takes eight and a half hours to get a single job done? I called at 8:30pm after Chase answered the phone and immediately tried to put me on hold. The last time he did that, I ended up waiting on hold for ten minutes. I told him no, I wasn't going to wait. This company has no sense of urgency to help customers. He kept saying his plumber would still be coming, even though I'd waited for eight and a half hours already. When I proceeded to tell him what I thought of his company, he had the nerve to tell me I was wasting his time as he had more important things to do. I WAS WASTING HIS TIME???? I'd waited all day for a plumber who never came and he had the nerve to tell me I was wasting his time. Payless doesn't care about your time, or even if they get to you at all. Avoid this company.

Great. Honest, up front pricing, and friendly. Did a great job. Neat and clean installation.

Terrible. They came out and measured and gave us a quote. When they came to install, the water heater they brought did not fit the space, although they did not realize that until they had removed the old unit and re-plumbed for the new unit. Additionally, they did not have the equipment necessary to perform the job. consequently they a lot of damage to our home trying to force the water heater into the space. They wanted to cut out the doorway and wall to install the water heater and then leave to us to repair our home. I finally suggested installing a smaller water heater, which they did. Then, they said it would take a couple weeks to get the building permit. They did not get a permit until I had made two phone calls, waited two months, and threatened to turn them in to the bulding department for doing work without permits. I am not waiting for an inspection. Stay away from this company.

They can make an appointment, they just cant keep it.

I actually thought they were good. I was impressed with their competence. It was quite expensive. They had to make quite a few changes to be able to install it. I know you can get it cheaper, but I was really impressed with them and their site. I was really drawn to them by the site where they had a lot of information about them and their products.

I felt they did a good and thorough job inspecting and cleaning/descaling the water heater, and it definitely worked more consistently after their visit. That said, it still occasionally turns itself off for no apparent reason, but so much less often than before Payless came ( and I’d already had an ineffective plumber come a couple of months before who did only a cursory cleaning but had no solution for the heater’s problem).

excellent !!

It went Perfect.

The technician arrived on time and was very professional. He answered all my questions honestly.

Fortunately our water heater was still working so we could wait to the next day when they were able to schedule it. Technician came on time,was polite got the job done , water heater installed with no problems.

Extremely well!

Excellent service. Highly recommend. A++

It went well. They came out on a Sunday and replaced the heater. The worker (sorry I can't remember his name) was very professional. He explained everything about the job. I am pleased and would recommend them.

unknown

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Perfectly. They cleaned everything up, explained how the system worked and how often it needs attention, and hauled away the old hot water heater. They arrived on time, worked steadily, and finished before dinner time.