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"Work was done on a rental property across the country. Communication happened over the phone and thru email. I received pictures of exactly what was to be done. Job was completed within a couple of days. Couldn't be happier."

"Craig and his crew were superb in their skills and ability to complete several projects at our home and ADU. Brik Art is my go-to for new and repairable home problems. They have broad experience and are fair in their assessments. "

"I've used Avalin Design Construction Co. for at least two jobs on our properties, including one seismic retrofit. Both times, Fred and his team have done an outstanding job from start to finish. They came to our house to do the estimates for free and provided them in a timely manner with a detailed description of what they’d be doing. The work crews executed the tasks to perfection, and Fred also took care of all the required permits. For the seismic retrofit project, they even handled all the documentation required by EBB. They are simply awesome, and I highly recommend them."

"To Whom It May Concern: It has now been well over three years and our kitchen remodel has never been completed. We have not been contacted in over 2 years regarding the completion. This remodel has been LESS than satisfactory. Listed below are our grievances: 8/31/15 - We discussed with the salesman, Ron, what we wanted in the kitchen and the price we could afford. He eventually agreed and we asked if he needed to see the electrical box or anything else. He did not. 9/3/15 – After the kitchen had been demolished and $5500.00 had been collected from us, Ron finally looked in the electrical panel box and decided an additional $6250.00 would be needed to upgrade the panel, install LED lights, which he had told us weren’t necessary, and to put copper pipes under the sink (which already had copper pipes). He refused to continue the work without an immediate payment of an additional $5000.00. 9/4/15 We arrived home on that Friday night to find chicken bones on the floor of our demolished kitchen and empty beer bottles in addition to garbage, paint, plaster, tools and more chicken bones scattered all over our driveway and backyard. (Pictures enclosed-#1) We called the company and were told they would come out the next day to clean it up and haul away the trash. Instead, they moved the trash to the side of the driveway, leaned it against our new redwood fence, and it remained there for 4 weeks. (see enclosed picture #2) - The choice of cabinets had to be done by text because THND had nothing to show us. They were then put in without approval and they were, in many cases, either wrong or missing. - A cabinet was place directly touching the stove, a fire hazard. It would not have been corrected had the “city inspector” not pointed it out. (see enclosed picture #3). - The awful molding at the top of the cupboards, which in many cases doesn’t fit, was not a choice, it just showed up. And it started separating from the ceiling 3 months into the remodel, and had to be re-caulked. - The painting was done by a very inexperienced painter who didn’t even have a ladder. He stood on two paint buckets to paint near the ceiling. - THND must not own any ladders or buckets because the men used ours, covering them with stucco and paint, and ruining a large bucket. - The light fixtures were completely closed BEFORE the inspector came. He was NOT pleased. Everything had to be opened up again for inspection. - Rather than move electrical outlets, notches were cut into the backsplash to accommodate plugs – a very shoddy and amateurish job. (see enclosed picture #4) - An outlet was placed under the sink next to a leaking pipe. Again, the inspector saw it and saved us from possible disaster. - After the installation of the $5250.00 new electrical box, our brand new stucco was repaired so fast and poorly that it didn’t begin to match the surrounding stucco in texture or color. We had to wait TWO MONTHS for a correction and a big mess was left on the steps and cement underneath. - During a heavy rainfall, a leak in the bathroom ceiling, right next to the newly installed venting fan/light exposed an uncovered electrical box with loose wires floating around. Alarmed at the shoddy work and danger of exposed, un-grounded wires, we called our own electrician to come and check the work done by your company. 2/24/16 – Our electrician opened the ceiling in the bathroom to look over the situation. He said it is illegal to hide a box in the ceiling as had been done. Plus, it hadn’t been grounded and the box had to be extended to bring it down to ceiling level. Since he had worked at this house in the past, he knew that the LED lights in the kitchen were new so he went up into the attic to see what else was going on electrically. He said there were two other boxes that had been covered up and weren’t grounded – one in the main kitchen and one in the laundry area. Since nothing had been grounded so far he decided to check the new plug by the stove and found the ground wires cut off and thus not connected. He had to take out the box, extend the wires and reconnect the whole thing. Along the way he noticed that the new electrical box outside had loose wires, disconnected wires and mislabeled circuits. As he was working on the plug by the stove he noticed that it was on the same circuit as the stove and the microwave – all labeled dishwasher. He said if we tried to run a toaster oven when the microwave was going we would blow the circuit. I’d be interested to know what the “dedicated” lines to the kitchen actually are. We paid an extra $4000.00 for them. We now had several holes in the ceiling that need to be re-plastered. The electrician said that if it had been done properly the boxes that were covered up would, instead, have been turned around and opened UP to the attic instead of burying them. As it is now, the boxes on the ceiling, even with decorative covers, are ugly and amateurish. 3/15/16 and 3/18/16 – your electricians returned to finish and check remaining work. Holes remained open in the ceiling of the kitchen, washer/dryer area and bathroom. An appointment to fix them was made and cancelled and then we never heard anything from THND again. 1/31/17 – A continuing leak in the bathroom ceiling, caused by the vent put into our new roof by THND, had to be repaired by our roof people. We paid for this. (see enclosed picture #5) 2/2017 – We had the holes in our kitchen, washer/dryer and bathroom ceilings repaired and painted. We paid for this. To say that we were disappointed with THND would be a gross understatement. We saved a very long time in order to be able to afford a kitchen remodel. We expected to be working with professionals but most of the work was at best, amateurish, and at worst, dangerously negligent."

"I had a really great experience with Shea roofing. Earlier this year, my roof was subjected to extensive wind damage. When I solicited quotations, I was immediately impressed with Shea’s professionalism and knowledge. They recommended top of the line GAF shingles with a 50-year warranty and they were able to address the idiosyncrasies of the roof around my attached garage much better than the other proposals I received. As soon as I got on contract with them, they came out and got my damaged roof covered with plastic just ahead of the rain. They kept to the schedule they promised and did a good job cleaning up after the job. Shea also set me up with all the paperwork I needed to submit to LADWP in order to get the “cool roof” rebate. Most importantly, the new roof looks great. In the future, if I ever need roofing done, Shea will be the first company that I contact."

"I am reviewing Embers West's installation of a Mendota FV44 sealed combustion gas insert (combustion air comes from outside & fumes vent to the outside). The product has a remote with a thermostat & ability to control the flame height, circulating blower speed & a dimmable halogen light. There is electric ignition (no standing pilot flame) & a battery-pack to light the flame in case of a power outage. If you're in the market for a gas fireplace, look no further. Save your time and come here first. You'll be glad you did. We chose Embers West because they had the highest Yelp rating of the several local fireplace businesses (well-deserved - with over 3 dozen reviews). My wife & I had researched gas fireplace inserts online before calling EW & were partial to the Mendota brand. When we met with Francois Tiab (owner & chief technical person), I provided photos & measurements of our 1955 brick fireplace; he agreed that Mendota was our best choice. Francois impressed us enough that we saw no need to check out any other businesses (so I can't comment on his pricing versus others). He was personable, professional & extremely knowledgeable & we enjoyed working with him. Francois made it clear at the start that our project needed several visits from them but I did not ask for a schedule; the project took 3 months & cost a bit over $8k (actually $500 less than the quote- Serryn (office manager) emailed us to say Mendota was having a sale- we would not have known otherwise). If your project needs to be completed quickly - then you should discuss that with Francois up-front. A few times, I had to call to find out the status - Serryn got us an answer right away each time (also when I had tech questions). The installation encountered a snag & Francois quickly resolved it. This is all normal for custom work. The gas line & electrical connection were installed before EW started. Mario was the installer & he was great (friendly, punctual, took time to do things right, brought tarps to protect the carpet & wore protective booties over his shoes). He used a "sniffer" to check for gas leaks. Payments were easily handled online via their website. Their showroom had sample installations to help select finishes & the artificial logs. The finished job looks great & I'm very happy with the results. I definitely recommend Embers West."

"they charged me $199 cash over a week ago promising to return to complete the job and have failed to. I am going to call the police on your scam unless you take care of this issue"