Fireplace Solutions The Chimney Sweeper
About us
Founded in 1969, Fireplace Solutions The Chimney Sweeper is SoCal’s center of knowledge, sales & service for fireplaces, fire pits & chimneys. Our reputation within the fireplace industry has allowed us to be at the forefront of new innovations, risk management and concierge service. This provides us access to an unparalleled range of products or equipment to address everything from new installations to historical renovations in individual homes, HOA complexes, large hospitality and commercial spaces. We maintain certifications with all industry leading associations/institutes (CSIA, NFI, F.I.R.E. & more), carry a state contractor license (CA #1014493), general liability, workers’ compensation & auto/truck insurance.
Business highlights
Services we offer
Caps & Dampers) - Masonry Fireplaces (Firebox Rebuild & Repair; Stain Removal; Log Lighter repair & replacement; etc.) - Direct Vent Gas Fireplaces (Flue Pipe Replacement & Repair; Fire Blocking & Draft Stopping; Gas Log Tune-Up & Replacement, Diagnostics & Repairs services rendered by NFI GAS / CSIA / F.I.R.E. certified technicians: - Chimneys (Chimney Sweeping; Video Scans; Relining & Resurfacing; Waterproofing; Chimney & Flue Extensions; Chimney Crown Repair & Rebuild; Tuckpointing; Throat/Smoke Chamber Parging & Repair; Chases Covers, Inspection, etc.) - Electric Fireplaces - Outdoor Fireplaces & Fire Pits - Pizza Ovens & Grills - Dryer Venting (Cleaning, repair, rerouting) Design & Installation services rendered by NFI Hearth Design Specialists: -Conversions & retrofits -Custom designs -Appliance/system installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 2% | ||
| 1% | ||
| 3% |
"Our company has no record in either our service management app and our customer database of providing any services to you by your name or address. Please remove this false and inaccurate review."
"We do apologize for not providing satisfactory service. So many customers wait to our busiest time of the year when we are swamped and then have issues with us like you had. We would love for you to consider spring to early fall maintenance service during our slower season so we can provide you great service and attention. Thanks again for your feedback."
"Thanks for sharing your experience."
"Glad everything worked out as you expected. Thanks"
"Thanks for sharing your experience [Member Name Removed]. Have a great 2021!"
"Thanks for your feedback [Member Name Removed]. There is no record of any appointment for you being scheduled or us providing any service to you or your location. In general when customers call in the busy season we are often booked out for 2-3 week which is why we encourage fireplace annual maintenance service happened during the slow season late spring to early fall. It is the Company policy to hold appointments with a credit card. However nothing is ever charged on a card until after a service is performed. We understand how this is not comfortable for some people but for the vast majority of our customers this is not an issues. Hopefully we can be of service another time. Thanks"
"Thanks for the feedback. I am sorry for any real or perceived gaps in communication. You did get a Service Link sent within 48 hours detailing the inspection outcomes and the need for destructive testing. We did get your only phone message at 3:41pm yesterday and emailed request for interest which I have here on my desk intended to send a response first thing this morning. Considering it is 6am the next day I thought we'd have a little more time to update you prior to a bad review. We have been waiting to see if parts for your system can be located before needing to cut down your chase. Considering our technician did an extensive evaluation of both your fireplaces and detailed in their report I see the wrap up here is determining parts accessibility and then final pricing for repairs. If you wish to report this as F service you have every right and should you choose another company we'd completely understand. Considering you actually paid for the work and we are still working on getting a resolution that does not involve needing to do construction on your house, you may wish to give us a tab more time to find the least intrusive avenue. Update 2/19/2019.. Our system noted you have reviewed your quote twice over the past week. It details all the repair issues and options. So I am confused as you gave us an F rating due to a perceived lack of urgency yet the documentation in our system indicates a week of you looking with no response to the proposal either to approve, modify or reject. Similar to you not seeing the documentation for the work at the begining. As a company we have no issues admitting fault because we are far from perfect. But when we do a job and provide the information needed and requested and get no response from a customer except a bad review it make us wonder what more we your expecting."
"I am sorry we did not respond. We do not service you area of town and given the holidays my staff did not inform you. Thank in advance for understanding. Happy 2019!"
"Hi [Member Name Removed] - we have no record of ever providing services to you. And the quoted cost is not a professional fee we charge for any of our services. You used another company, not Fireplace Solutions The Chimney Sweeper. Since you were not satisfied with the other company you hire we would love to be of service. Please contact us at (818) 909-7044 so we can help. Cheers"
"You are not a customer of ours and we do not service Pomona. Please remove this review as it is not about our company."
"Thanks for sharing your experience. Glad we could be of service."
"Happy to hear! Please feel free to call us for next years annual sweep. Cheers!"
"Thanks!"
They offered a standard metal chimney cap and did not tell me about other options. They emailed a picture. It was the galvanized metal which rusts over time. After some research I found that stainless steel caps are ideal because they last longer. I called the office back and asked how much the stainless cap would cost. The one gal I spoke with became irate because I questioned the high price of the stainless model. They're markup for the same one found at Home Depot was over a hundred dollars.
I ended up hiring them because I was in a time crunch. I do not recommend them and will not call them back for their poor customer service!
Licensing
State Contractor License Requirements
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FAQ
Contact Information
14248 Oxnard St, Van Nuys, CA 91401
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