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Fireplace Solutions The Chimney Sweeper

Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,

About us

Founded in 1969, Fireplace Solutions The Chimney Sweeper is SoCal’s center of knowledge, sales & service for fireplaces, fire pits & chimneys. Our reputation within the fireplace industry has allowed us to be at the forefront of new innovations, risk management and concierge service. This provides us access to an unparalleled range of products or equipment to address everything from new installations to historical renovations in individual homes, HOA complexes, large hospitality and commercial spaces. We maintain certifications with all industry leading associations/institutes (CSIA, NFI, F.I.R.E. & more), carry a state contractor license (CA #1014493), general liability, workers’ compensation & auto/truck insurance.

Business highlights

Emergency services offered
56 years of experience

Services we offer

Caps & Dampers) - Masonry Fireplaces (Firebox Rebuild & Repair; Stain Removal; Log Lighter repair & replacement; etc.) - Direct Vent Gas Fireplaces (Flue Pipe Replacement & Repair; Fire Blocking & Draft Stopping; Gas Log Tune-Up & Replacement, Diagnostics & Repairs services rendered by NFI GAS / CSIA / F.I.R.E. certified technicians: - Chimneys (Chimney Sweeping; Video Scans; Relining & Resurfacing; Waterproofing; Chimney & Flue Extensions; Chimney Crown Repair & Rebuild; Tuckpointing; Throat/Smoke Chamber Parging & Repair; Chases Covers, Inspection, etc.) - Electric Fireplaces - Outdoor Fireplaces & Fire Pits - Pizza Ovens & Grills - Dryer Venting (Cleaning, repair, rerouting) Design & Installation services rendered by NFI Hearth Design Specialists: -Conversions & retrofits -Custom designs -Appliance/system installation

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7160 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
2%
2
1%
1
3%
Showing 1-25 of 160 reviews
Andrew S.
Jan 2021
1.0
they charged me $199 cash over a week ago promising to return to complete the job and have failed to. I am going to call the police on your scam unless you take care of this issue
Response from Fireplace Solutions The Chimney Sweeper

"Our company has no record in either our service management app and our customer database of providing any services to you by your name or address. Please remove this false and inaccurate review."


Dru H.
Dec 2020
1.0
Unfortunately, not well at all. I reached out to them two weeks before Christmas, as I wanted the fireplace working by then. The business advertised on their website, Yelp, and Angie's List that they serviced my area. Denise was great about reaching out to me and responding to emails and text messages - had me send pictures of my fireplace and describe what was needed, so I did. Shortly thereafter, Denise emailed me with, "At this time we do not service your area. Thank you for your consideration. Have a great day." I once again sent Yelp and Angie's List requests - and ironically Denise reached out to me once again, only to tell me she's "not sure who informed [me] [they] were not in [my] service area when [I] actually [am]." Needless to say, my fireplace won't be fixed by Christmas. Quite unfortunate and disappointing. I will reach out to another company and hopefully have more luck.
Response from Fireplace Solutions The Chimney Sweeper

"We do apologize for not providing satisfactory service. So many customers wait to our busiest time of the year when we are swamped and then have issues with us like you had. We would love for you to consider spring to early fall maintenance service during our slower season so we can provide you great service and attention. Thanks again for your feedback."


Kevin M.
Dec 2020
4.0
Yes, I recommend this pro
$485
Fireplace Solutions fireplace inspection and cleaning went well.
Response from Fireplace Solutions The Chimney Sweeper

"Thanks for sharing your experience."


Natasha C.
Dec 2020
5.0
Yes, I recommend this pro
$250
A technician arrived on-time to service my fireplace. It's clean and working well again, very happy it's ready in time for the holidays. I was a little nervous because of Covid-19 but the technician took all the necessary precautions and left the place spotless. Very reliable, courteous and professional.
Response from Fireplace Solutions The Chimney Sweeper

"Glad everything worked out as you expected. Thanks"


Patricia M.
Dec 2020
5.0
Yes, I recommend this pro
$400
Work was done in a very professional manner. Technician pointed out some areas that would benefit from repair and we received a follow-up e-mail outlining the scope and cost of the next step to address the issues. Very happy with the work and always appreciate the Angie's List coupon which was used to lower the original quoted price.
Response from Fireplace Solutions The Chimney Sweeper

"Thanks for sharing your experience [Member Name Removed]. Have a great 2021!"


Janie D.
Dec 2020
1.0
No one showed up after scheduling an appointment. Then instead of them trying to send someone out as soon as possible to provide service after apologizing for no one showing up, they wanted me to wait another week and wanted me to give them my debit or credit card info over the phone before the service was even done. Ridiculous! A terrible way to do business!
Response from Fireplace Solutions The Chimney Sweeper

"Thanks for your feedback [Member Name Removed]. There is no record of any appointment for you being scheduled or us providing any service to you or your location. In general when customers call in the busy season we are often booked out for 2-3 week which is why we encourage fireplace annual maintenance service happened during the slow season late spring to early fall. It is the Company policy to hold appointments with a credit card. However nothing is ever charged on a card until after a service is performed. We understand how this is not comfortable for some people but for the vast majority of our customers this is not an issues. Hopefully we can be of service another time. Thanks"


Michael C.
Apr 2020
5.0
Yes, I recommend this pro
They have ordered a part and will be back

Steven B.
Feb 2019
1.0
$125
Inspected, but no call back “within 48 hours” as promised. Have left three messages and no returned calls. Paid for inspection, but I have no path to repair. Now I need to call someone else.
Response from Fireplace Solutions The Chimney Sweeper

"Thanks for the feedback. I am sorry for any real or perceived gaps in communication. You did get a Service Link sent within 48 hours detailing the inspection outcomes and the need for destructive testing. We did get your only phone message at 3:41pm yesterday and emailed request for interest which I have here on my desk intended to send a response first thing this morning. Considering it is 6am the next day I thought we'd have a little more time to update you prior to a bad review. We have been waiting to see if parts for your system can be located before needing to cut down your chase. Considering our technician did an extensive evaluation of both your fireplaces and detailed in their report I see the wrap up here is determining parts accessibility and then final pricing for repairs. If you wish to report this as F service you have every right and should you choose another company we'd completely understand. Considering you actually paid for the work and we are still working on getting a resolution that does not involve needing to do construction on your house, you may wish to give us a tab more time to find the least intrusive avenue. Update 2/19/2019.. Our system noted you have reviewed your quote twice over the past week. It details all the repair issues and options. So I am confused as you gave us an F rating due to a perceived lack of urgency yet the documentation in our system indicates a week of you looking with no response to the proposal either to approve, modify or reject. Similar to you not seeing the documentation for the work at the begining. As a company we have no issues admitting fault because we are far from perfect. But when we do a job and provide the information needed and requested and get no response from a customer except a bad review it make us wonder what more we your expecting."


Kathleen J.
Dec 2018
1.0
It didn’t. A week has passed and they have yet to call me back.
Response from Fireplace Solutions The Chimney Sweeper

"I am sorry we did not respond. We do not service you area of town and given the holidays my staff did not inform you. Thank in advance for understanding. Happy 2019!"


Mary B.
Sep 2018
2.0
$150
I LIKED HIM AS A PERSON BUT DIDN'T DO A VERY GOOD JOB AND I WILL NOT USE HIM AGAIN!!!
Response from Fireplace Solutions The Chimney Sweeper

"Hi [Member Name Removed] - we have no record of ever providing services to you. And the quoted cost is not a professional fee we charge for any of our services. You used another company, not Fireplace Solutions The Chimney Sweeper. Since you were not satisfied with the other company you hire we would love to be of service. Please contact us at (818) 909-7044 so we can help. Cheers"


Amy L.
Aug 2018
1.0
After several very nice conversations, emails, and an appointment -- no show, and no follow up. I left a message, and a very friendly and informative gentleman explained in detail what this job would entail, to start, and what the price would likely be. We made an appointment. But no show, and no follow-up call or email. I left a follow-up email, and a message through Angie's list -- followed up both, and had a lovely conversation with a woman in the office with a promise to follow-up, but no one ever did. Given the high ratings on Angie's list, I am very surprised at this exceptionally poor service. Previously, I could really count on Angie's referrals -- Now, I'm not so sure.

Steven M.
Aug 2018
1.0
$100
Not what we expected at all. He was the wrong choice for the work needed. His office was confused at what was needed at our end, but he came over and got paid anyhow for his assessment. At which time he tried to come up with an idea(s) and would call us up later for options. We don't think he was familiar with what was needed, except to say "it would be cheaper to just add an electric insert." And when we contacted him for our options of what we would like, he never contacted us back!
Response from Fireplace Solutions The Chimney Sweeper

"You are not a customer of ours and we do not service Pomona. Please remove this review as it is not about our company."


Linda B.
May 2018
4.0
Yes, I recommend this pro
$2,700
Very well done. The repair and installation folks were very knowledgeable and good. The people in the office seemed a little confused sometimes. The first time they came out they brought the wrong gas logs so the installation was delayed. It turned out that the manufacturer had given them the right logs packaged in the wrong box.
Response from Fireplace Solutions The Chimney Sweeper

"Thanks for sharing your experience. Glad we could be of service."


SHARRON C.
Mar 2018
5.0
Yes, I recommend this pro
$245
They arrived as stated, completed the work in a timely, clear matter.
Response from Fireplace Solutions The Chimney Sweeper

"Happy to hear! Please feel free to call us for next years annual sweep. Cheers!"


DeeAnne B.
Feb 2018
5.0
Yes, I recommend this pro
they did a great job and cleaned up all of the area when done. They did find some additional work that they recommended we do but there was no pressure to have them do it. They provided a quote for the work and pictures of the repair areas that were sent it to my email account. We did decide to go ahead with the work and have it scheduled for next week.
Response from Fireplace Solutions The Chimney Sweeper

"Thanks!"


Sally E.
Dec 2017
5.0
Yes, I recommend this pro
$169
Great. Very happy with their inspector. Knowledgeable, worked fast, and left me with a clean chimney.

Patricia P.
Aug 2017
5.0
Yes, I recommend this pro
$300
The service man that came out was very efficient, he went up on the roof and checked the vent. He had to go to the store and replace the actual vent because it was so dirty. Then he cleaned down, and my dryer is working so much better since he did that. My interaction with him was excellent. For all the work that was needed, I thought the price was very comparable. I would use them again in the future.

DANIEL G.
Jul 2017
5.0
Yes, I recommend this pro
All went well.

Laurie D.
May 2017
5.0
Yes, I recommend this pro
Great. It was a thorough and informative service.

Louis B.
Apr 2017
5.0
Yes, I recommend this pro
$1,600
Service folks were punctual & quick at their work. They quickly coordinated with their office to secure a large log set than originally ordered & it looks great.

Bennett I.
Mar 2017
5.0
Yes, I recommend this pro
I was absolutely pleased with the service.

Janet E.
Mar 2017
5.0
Yes, I recommend this pro
$286
Showed up on time, price was as discussed on the telephone.

Emad E.
Jun 2016
4.0
$240
The office staff was not very helpful in explaining the service and the product they were going to install but they were very eager to get a payment. 

They offered a standard metal chimney cap and did not tell me about other options. They emailed a picture. It was the galvanized metal which rusts over time. After some research I found that stainless steel caps are ideal because they last longer.  I called the office back and asked how much the stainless cap would cost. The one gal I spoke with became irate because I questioned the high price of the stainless model. They're markup for the same one found at Home Depot was over a hundred dollars. 

I ended up hiring them because I was in a time crunch. I do not recommend them and will not call them back for their poor customer service!

Laura J.
May 2016
5.0
Yes, I recommend this pro
$11,000
unknown

John P.
Apr 2016
5.0
Yes, I recommend this pro
$80
unknown
...
Showing 1-25 of 160

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Fireplace Solutions The Chimney Sweeper is currently rated 4.7 overall out of 5.
Fireplace Solutions The Chimney Sweeper accepts the following forms of payment: CreditCard
No, Fireplace Solutions The Chimney Sweeper does not offer free project estimates.
No, Fireplace Solutions The Chimney Sweeper does not offer eco-friendly accreditations.
No, Fireplace Solutions The Chimney Sweeper does not offer a senior discount.
Yes, Fireplace Solutions The Chimney Sweeper offers emergency services.
No, Fireplace Solutions The Chimney Sweeper does not offer warranties.

Contact Information

14248 Oxnard St, Van Nuys, CA 91401

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