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"Professional Builders & Remodeling is a great company! I hired them for the first time but certainly not the last. I went with them on my kitchen remodel and they did a perfect job! They were always on time, professional, honest, and they made the whole remodeling process easy and simple. The kitchen turned out great, it's very beautiful and I love it!"

"You have to read this!! T&G Roofing Company was hired for a tear off and re-roof job. They ended up not installing the correct contracted brand of materials (they chose to use a generic brand), they skipped a whole layer of roofing material (to save on material costs) and they didn't pull a permit with the city (which is required) or even have a business license to do work in the city (The owner said that its normal for them to not pull permits for 1,100 sq. foot carport roofs that are attached to the living quarters). As if that's not enough, about 3/4 way through the project, it happened to start raining very heavily. They did not cover the roof, so it flooded out everything below it, including the storage cabinets. This caused damage to all the belongings within the storage cabinets as well as damages to the plywood storage box and doors, which all needed to be replaced. They did not pay for this. Wait there is more... while they were replacing facia board around other parts of the roof, they damaged the existing shingles and never told me anything about it or fixed it. Here is the kicker, the newly installed roof and facia board, was not installed up to industry standards (I have a report from a California State Licensing Board industry expert confirming this. By the way, the report is public knowledge and accessible by anyone if you would like to obtain a copy). They installed the roofing plywood incorrectly, causing the roof to pool water. To top it all off, Miguel (who is not a registered salesman with the CSLB) upsold me on a roof tune-up (basically the replacement of some worn shingles they saw in different areas as well as sealing some roof pipes) and never completed all the work, even though they invoiced me for it. Not to mention they added costs to the final invoice that were never discussed with me and changed the agreed upon pricing of both the facia and plywood replacement after installed to increase the invoice total. So, after all of this, I didn't make my final payment until they would finish the work agreed to, fix all the damages, replace the roof with the right brand and layers as contracted, and fix the invoice amount. They ultimately refused and then filed a frivolous lawsuit against me for not making the final payment. If you or anyone you know had a similar experience, please let me know at [email protected]. You can be added to our lawsuit for a fraction of the cost."

"Excellent troubleshooting and leak detection process. Repair was completed and successfu."

"To Whom It May Concern: It has now been well over three years and our kitchen remodel has never been completed. We have not been contacted in over 2 years regarding the completion. This remodel has been LESS than satisfactory. Listed below are our grievances: 8/31/15 - We discussed with the salesman, Ron, what we wanted in the kitchen and the price we could afford. He eventually agreed and we asked if he needed to see the electrical box or anything else. He did not. 9/3/15 – After the kitchen had been demolished and $5500.00 had been collected from us, Ron finally looked in the electrical panel box and decided an additional $6250.00 would be needed to upgrade the panel, install LED lights, which he had told us weren’t necessary, and to put copper pipes under the sink (which already had copper pipes). He refused to continue the work without an immediate payment of an additional $5000.00. 9/4/15 We arrived home on that Friday night to find chicken bones on the floor of our demolished kitchen and empty beer bottles in addition to garbage, paint, plaster, tools and more chicken bones scattered all over our driveway and backyard. (Pictures enclosed-#1) We called the company and were told they would come out the next day to clean it up and haul away the trash. Instead, they moved the trash to the side of the driveway, leaned it against our new redwood fence, and it remained there for 4 weeks. (see enclosed picture #2) - The choice of cabinets had to be done by text because THND had nothing to show us. They were then put in without approval and they were, in many cases, either wrong or missing. - A cabinet was place directly touching the stove, a fire hazard. It would not have been corrected had the “city inspector” not pointed it out. (see enclosed picture #3). - The awful molding at the top of the cupboards, which in many cases doesn’t fit, was not a choice, it just showed up. And it started separating from the ceiling 3 months into the remodel, and had to be re-caulked. - The painting was done by a very inexperienced painter who didn’t even have a ladder. He stood on two paint buckets to paint near the ceiling. - THND must not own any ladders or buckets because the men used ours, covering them with stucco and paint, and ruining a large bucket. - The light fixtures were completely closed BEFORE the inspector came. He was NOT pleased. Everything had to be opened up again for inspection. - Rather than move electrical outlets, notches were cut into the backsplash to accommodate plugs – a very shoddy and amateurish job. (see enclosed picture #4) - An outlet was placed under the sink next to a leaking pipe. Again, the inspector saw it and saved us from possible disaster. - After the installation of the $5250.00 new electrical box, our brand new stucco was repaired so fast and poorly that it didn’t begin to match the surrounding stucco in texture or color. We had to wait TWO MONTHS for a correction and a big mess was left on the steps and cement underneath. - During a heavy rainfall, a leak in the bathroom ceiling, right next to the newly installed venting fan/light exposed an uncovered electrical box with loose wires floating around. Alarmed at the shoddy work and danger of exposed, un-grounded wires, we called our own electrician to come and check the work done by your company. 2/24/16 – Our electrician opened the ceiling in the bathroom to look over the situation. He said it is illegal to hide a box in the ceiling as had been done. Plus, it hadn’t been grounded and the box had to be extended to bring it down to ceiling level. Since he had worked at this house in the past, he knew that the LED lights in the kitchen were new so he went up into the attic to see what else was going on electrically. He said there were two other boxes that had been covered up and weren’t grounded – one in the main kitchen and one in the laundry area. Since nothing had been grounded so far he decided to check the new plug by the stove and found the ground wires cut off and thus not connected. He had to take out the box, extend the wires and reconnect the whole thing. Along the way he noticed that the new electrical box outside had loose wires, disconnected wires and mislabeled circuits. As he was working on the plug by the stove he noticed that it was on the same circuit as the stove and the microwave – all labeled dishwasher. He said if we tried to run a toaster oven when the microwave was going we would blow the circuit. I’d be interested to know what the “dedicated” lines to the kitchen actually are. We paid an extra $4000.00 for them. We now had several holes in the ceiling that need to be re-plastered. The electrician said that if it had been done properly the boxes that were covered up would, instead, have been turned around and opened UP to the attic instead of burying them. As it is now, the boxes on the ceiling, even with decorative covers, are ugly and amateurish. 3/15/16 and 3/18/16 – your electricians returned to finish and check remaining work. Holes remained open in the ceiling of the kitchen, washer/dryer area and bathroom. An appointment to fix them was made and cancelled and then we never heard anything from THND again. 1/31/17 – A continuing leak in the bathroom ceiling, caused by the vent put into our new roof by THND, had to be repaired by our roof people. We paid for this. (see enclosed picture #5) 2/2017 – We had the holes in our kitchen, washer/dryer and bathroom ceilings repaired and painted. We paid for this. To say that we were disappointed with THND would be a gross understatement. We saved a very long time in order to be able to afford a kitchen remodel. We expected to be working with professionals but most of the work was at best, amateurish, and at worst, dangerously negligent."

"From the moment I met Guy, I sensed he was very different from other contractors with whom I'd worked....and it was true. He wrote down, in detail, everything that was to be done and it was all completed beautifully and in a timely manner. He brought in superb craftsmen and treated them with great respect, something I've found lacking in other contractors with whom I've worked. Whenever I had a question, he responded promptly and visited often to make sure I was pleased with the work. He even built a custom support for an under-mount sink when the one provided by the manufacturer proved flimsy--something that wasn't even included in our contract! I'd developed some trust issues over the last couple years as a result of working with dishonest contractors or those whose work was of a poor quality. Guy renewed my faith. He is an honest, kind, skilled man and I will never use another contractor. Thank you, Guy!"

"The job was well done. The salesman Tyler Smith explain what they would do and how it would be done. When it was time for the estimate he presented it without fan fare. It seems the longer the build up, the higher the cost. His price was half of a competitor. The installers showed up on time and completed all the work in half a day. Job well done!"

"From the very beginning of the project through its completion, I received nothing but professional, courteous and excellent workmanship from Brothers Sheet Metal. Working with Ralph Flores was a pleasure. The craftmanship, professionalism and courtesy of his crew were outstanding. The price was economical. And the contact-free service was greatly appreciated. Highest recommendation."