
Serving Alamo, CA and surrounding areas
In business since 1997
Free estimates
Emergency services offered
"The job finally got done, but it was a painful process. We called WDR around 9am and were told someone would be at our house between 12pm and 2pm to extract the water. Someone showed up at 2pm and did not have a large enough extractor to do the job. He called for another truck to come with a larger extractor. The 2nd truck showed up with two people in it shortly after 4pm and their extractor was also not large enough to do the job. They estimated that it would take them 5 hours to extract all of the water in our basement with their 100 gallon extractor. They sent the first truck to San Leandro to pick up a sump pump to pump the water out onto the street (fortunately, it was clean water). While the first truck driver was picking up the sump pump, the 2 men in the 2nd truck refused to continue to pump out the water with their truck until we signed their contracts. They provided us an estimate of $1140 when they had been at our house for almost 4 hours without having done very much work. We finally settled on an agreement just as the 1st driver showed up with the sump pump. An hour and a half later, the job was done and the final quote we were given was very fair, almost half of the original estimate. Toward the end of the job, the team was accommodating and worked to reduce cost by sending home everyone but the lead tech.
Having a flooded basement is traumatic and having a water extraction team that wasted so much of our time and energy was not at all helpful. Fortunately, everyone was nice and cordial and we worked out a satisfactory deal in the end, but unfortunately, I can't say that I would use this service again.
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