Christie's Appliance LLC

The technician thought the leak might be from a faulty latch, so he ordered one. Waited over 2 weeks for part. When he came back he had changed his mind, and installed a new gasket instead. Problem not solved. Waited another 2 weeks. Another technician said gasket had been installed backwards, re-installed. Still not solved. Just called and they said they could sent no one for several days. We have bought from Christie's before and always had great service. Something has changed to make this worst imaginable customer service. Will never call them again and will take our new appliance business elsewhere.

Great, went above and beyond to clean out lint from inside while replacing belts.

I bought a new dishwasher on Nov 7, 2015 after washing dishes by hand for about 2 years since my previous dishwasher also bought at Christie's in 2003 had broken down. The new dishwasher was installed the next week. I returned two days later to the store because I had a full dishwasher of dirty dishes. I tried three different types of washing cycles with no success. I wanted my money back and the dishwasher removed from my home. Two days later two of Christie's personnel showed up in my home to verify the dishwasher did not work. However, they did not remove it. Christie's replaced the dishwasher. However, I had a broken dirty dishwasher in my home until they replaced it. More importantly, it was irrelevant to Christie's my appointments I had made on the day they wished to deliver the new dishwasher - appointments that were made weeks before I bought the dishwasher. Once the delivery person showed up at my house, his attitude was that he was doing me a favor by showing up early. When asked to stay to prove the dishwasher completes a washing cycle, he replied that is not his job. I explained to him the situation that had brought us to this day, his reply was the equivalent of the joke "above my pay grade". Yes...I have a new dishwasher that works...Yes...I bought an extended warranty from Christie's that I hope will cover any future surprises as I do not have any confidence on the quality of the dishwasher. Sadly it is the highest rated dishwasher available. Sadly I feel I was treated no better than I would have been in the big box stores.

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It went great - all done without a hitch.

I think this is the 4th time I've completed this review for Christie's.  Please make sure this one sticks.

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