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Sears Home Services

4.4(
34
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

Business highlights

69 years of experience

Services we offer

Appliance repair - cooktops, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, microwaves, ovens, range hoods, ranges, refrigerators, stacked laundry, trash compactors & washers.

Accepted Payment Methods

  • CreditCard
Reviews
4.434 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
15%
3
3%
2
3%
1
9%
Write a review
Showing 1-25 of 34 reviews
Judy M.
Feb 2018
5.0
Yes, I recommend this pro
$190
The tech service people were tremendous. Both were very friendly, courteous and professional. The only problem I had was in setting the service appointment up with the telephone operator. She was difficult to understand and insisted that I had an electric dryer when it is actually a gas dryer. I also noted that the service tech for the dryer needed a lift to remove the dryer and the first service tech did not have a lift but arranged for a different service tech with a lift to come to my home to actually service the dryer.
RoseAnn T.
Feb 2018
5.0
Yes, I recommend this pro
$99
Was able to tell right away what the problem was.
Chris L.
Jan 2018
5.0
Yes, I recommend this pro
$300
Was able to schedule service call before leaving on a trip the next day. Tech rep arrived on time, diagnosed the problem, and was able to repair. Rep was very helpful and courteous.
James V.
Nov 2017
5.0
Yes, I recommend this pro
$350
great. quick, well done, had necessafy parts and extras. efficient, professio al, explained chouces.
Ms. D.
Nov 2017
5.0
Yes, I recommend this pro
$250
While the cost of the part was a bit pricey I feel like I have a new refrigerator, and saved a lot in the long run by not having to buy a new one. The repairman was very knowledgeable and professional. I also received a 20% senior discount.
Don P.
Sep 2017
5.0
Yes, I recommend this pro
$198
Repairman was punctual and explained what he was doing. He knew the problem from my description of what the machine was not doing. It took him almost as long to go out to his van to get the part than it did to actually replace it.
Raymond W.
Sep 2017
4.0
Yes, I recommend this pro
$100
Evaluation proved to be the cost to repair would not be economical, replacement is a better choice. The unit was 23 years old, and even with the replacement parts, what would fail next. Bought a new refridgerator from local vendor.
Loren B.
Sep 2017
5.0
Yes, I recommend this pro
The guys handled it....
Anil J.
Sep 2017
5.0
Yes, I recommend this pro
$200
.
Tom H.
Jul 2017
5.0
Yes, I recommend this pro
$180
Fine. No problems..
Louise K.
Jun 2017
5.0
Yes, I recommend this pro
Did a great job and did it in a timely fashion.
K K.
Mar 2017
1.0
$809
Techs told me I had a disconnected vent and needed to repair and brace vent. That is what is on the receipt. Bill was $809 and one tech left, leaving other to get me to pay bill. He could not tell me what was done, where it was done etc. He told me he could not leave until I signed the bill, and that there was a 30 day guarantee. He phoned office and woman on phone asked if I ok'd charge, I told here I did not know what was done, she repeated 30 day guarantee and charged me without my ok. I had them out again as the dryer was still taking 2 hours to dry towels (my initial reason to have them out, and btw, it still takes that, must be the dryer), and tech could not tell me where the repair was done. I do not believe there was ever a repair needed. Had another professional in to inspect Sears work, all they could see that was done was duct tape placed on a vent taping it to a wall. Not even a proper metal bracing. Vent work is still loose in many places and there is no dryer lint in the wall cavity indicating that the vent was ever broke. Dry wall patch job was poor. Business is unresponsive to calls, emails, surveys....and ignored Better Business Bureau complaint. They are C- on BBB. I believe they upsell 'repair work' that is not needed, and they are dishonest by ignoring their 30 day guarantee.
Lorraine D.
Mar 2017
5.0
Yes, I recommend this pro
They're wonderful.  They do a wonderful job.  They've been coming here for years.  They only come to Sierra Vista on 2 Fridays a month.  They're better than anybody around here on pricing.  Their quality is very good.  I will be using them again in May.  2 people come out to compete the job.  It takes about an hour to an hour and a half maybe.  It all depends. We have a small house.  He vacuums first and then he does the carpet cleaning.  The cleanliness of the rugs & carpets is the best part.
Janys B.
Mar 2017
4.0
Yes, I recommend this pro
$200
It was okay. They did a good job. I thought the price was high. Quality was good. Because I have a Sears product, I have to use them again.
Mary M.
Feb 2017
2.0
This is the second time that ice maker was replaced. First time not Sears. The Sears job 5 years later was over $100.00 from the last repair. And I found it offensive that the technician comes in looks at the unit, sees that it is broken then gives a price of almost $400.00 that I could take it or leave it. And apparently the technician is use to people say no repair. Shouldn't this service be price quoted at the time that the service appointment is made? I have reported it to local BBB.
Ann H.
Dec 2016
5.0
Yes, I recommend this pro
unknown
Louise K.
Oct 2016
5.0
Yes, I recommend this pro
They were great. They did a really good job and their price was reasonable. I would use them again.
Thomas M.
Oct 2016
5.0
Yes, I recommend this pro
They came when they said they were coming. They were excellent, very knowledgeable about what to do and they did it promptly. They got the air conditioner working again.
Mr S.
Oct 2016
5.0
Yes, I recommend this pro
It went well, they came in and did some maintenance on my refrigerator and it was good, very good.
Top notch all around they were easy to schedule with, very helpful, gave me some good advice and they were in and out here really fast.
Anne B.
Oct 2016
4.0
$160
.
Dan B.
Aug 2016
5.0
Yes, I recommend this pro
$275
It was fine. They all seem be about the same with the price. It was 2 visits total for the same job. First visit, the guy came out and did diagnosis and ordered the part. The second guy came out to put the part in. It turns out the guy diagnosed it wrong but the second guy did everything right and got it all up and running.
Larry A.
Aug 2016
4.0
Yes, I recommend this pro
I felt that both situations were pretty much parallel and what my thoughts were so whatever as far as professionalism problem with all of that would be the same because both situation were just a direct parallel of the personality of the company.
Larry A.
Aug 2016
4.0
Yes, I recommend this pro
It turned out well, well there's been two different occasions one was a dryer needed to be repaired part ordered and installed and our TV had to have a part replaced and successful on both trips. I think pricing for one thing on labor is a little bit high, I would probably put it in maybe something more compatible and competitive with some other outfits I would say if they did maybe a fifteen to twenty percent price drop.
Miranda J.
Aug 2016
1.0
It went badly. The first technician misdiagnosed the problem and performed a repair that did not in fact fix the machine. In addition, he was extremely unpleasant to all of the people present including a child, who he blamed for the problem. The next day, the second technician did a new diagnosis and proposed replacing a part that was basically equal to the cost of a whole new machine. At that point, he should have recommended replacing the machine but did not make that recommendation. We had to call off the part order and stop the charge for the diagnosis and repair ($79+$80+ cost of part) and get reimbursed for the first ($79+$80) visit. When all was said and done, many phone calls to Sears later, we were able to get the charges reduced to one $79 trip visit charge. The amount of time wasted on this, on top of the insults from the first tech and the injury of being charged for nothing, is enraging. Believe me, the new machine was not purchased from Sears.
Ea D.
Aug 2016
5.0
Yes, I recommend this pro
The people where very effective and fast. They did a wonderful job. We will have them again.
Showing 1-25 of 34

Licensing

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FAQ

Sears Home Services is currently rated 4.4 overall out of 5.

Sears Home Services accepts the following forms of payment: CreditCard

No, Sears Home Services does not offer free project estimates.

No, Sears Home Services does not offer eco-friendly accreditations.

No, Sears Home Services does not offer a senior discount.

No, Sears Home Services does not offer emergency services.

No, Sears Home Services does not offer warranties.