Tucson Appliance Company LLC

I recently moved into a new house and I was dreading appliance shopping with my high energy 4 and 11 year old children. I was feeling frazzled and overwhelmed until I went to Tucson Appliance Co. The sales guy, Josh McLaren, was really good with kids and helped get them set up on a video game machine with some ice cream to distract them so I could concentrate. I told him what my budget was and what I was looking for and he found a washer and dryer that met my financial and household needs. He also got me hooked up with some 0% financing for 1 year. I love my new large tub washer and dryer! I highly recommend Tucson Appliance Co and I will definitely be back for any other appliances I need to buy in the future.

My mother bought a brand new kitchen suite that included a refrigerator with a faulty icemaker. She tried for - no - exaggeration here - 11 months to get them to fix it correctly. They have replaced the unit but they nickeled and dimed her the whole time.

Prices on used appliances were good, service was punctual and professional.  So far the machine works well (it has a 6 month warranty).

I have a home warranty currently with Landmark. I paid to include coverage on the washer/dryers in my rental properties.
Because the stackable washer/dryer is ONE piece (the washer and the dryer are not separately stacked), Landmark would not cover the replacement. I needed a comparable, one piece, stackable washer and dryer. 
I first went to Christie's who enjoys a good reputation. The unit was priced at $1299.00 and would take a week to order and deliver. I called Sears and they had the unit for $1298.00. 
Although I heard negative things about Tucson Appliance, I decided to give them a try. They had the same unit priced at $1,049.00 with next day delivery. The unit was delivered, installed, and my tenant is thrilled with the unit. 
I am going to give Tucson Appliance an excellent recommedation and would use them again.

Bought a scratch/dent chest freezer. Lasted about 14 months before it failed. Went to Tucson Appliance with problem - answer - should have bought an extended service plan. Would send technician for $80.00 for first hour then $1.00 per minute thereafter. Called a factory authorized repair company. Their charge - $59.00/ hr - complete estimate for repair if it takes longer. Hired this company. They arrived & diagnosed the problem as an unrepairable coolant leak. Also, that not only was this a scratch/dent product, but that evidence showed that it had been repaired once before. Wrote to Tucson Appliance about what repair service found. Received phone call from "a manager" who said that he would get back to me in a few days. It has now been several weeks - still have not heard from Tucson Appliance. Not a good "local" company - next appliance purchase will be from a "big box store".

see above

They are pretty straightforward and honest.  They have all sorts of appliances, some new and some that were damaged in shipping, and the damaged ones are very reasonably priced and have a new warranty.

 The staff were friendly and courteous, helping us find a dishwasher within our price range and recommending appropriate models. They were professional every step of the way and even let us dispose of our old dishwasher with them for recycling.

Our refrigerator broke and we needed to replace it as soon as possible. We were working with an odd kitchen space, so we needed a cabinet-depth french door refrigerator that was in-stock. We were deciding between a few models and a few appliance stores. We were about to leave Tucson Appliance Company and look someplace else when the salesman offered to match the price of a competitor on the model that we liked the best. We asked if it was new and in-box and could be delivered this weekend. He assured us that this was the case. When the refrigerator was delivered, it was clearly the floor model. There were sticker marks on the front and scratches on the side. We immediately contacted the manager at the store that day, and he was reluctant to offer us compensation and did not seem concerned with out situation. After some discussion of our frustration, he agreed to a 10% discount. Considering that many of the other floor models in the store were deeply discounted and that we had been lied to by the salesperson, this was a less than satisfactory outcome.

We called them several months ago. The repairman came out, moved a hose and left. We called him back, he looked at it and said he was ordering new motors. A week later he came back and installed the motors. It still didn't work. He came out again and told us to use a different detergent. We tried every detergent available. We were then told by the service manager that they would try to replace it. They sent the technician out again and he said the pump was bad. He ordered it and we had to wait over two weeks for them to come replace it. The machine still doesn't work. They keep blaming the manufacturer but if I have a problem with a product from any other store, I take it back to that store; not the manufacturer. I JUST WANT MY DISHWASHER TO WORK!!!!

Our washing machine died the day before my wife went on a business trip. I was very busy at my business so I called Chris Edwards to find out if I could buy a washing machine over the phone and have it delivered before my wife got back. He said he could and had his sister Colleen call me back, I told her what I wanted, my price range and when I could have my mother-in-law available to let the delivery guy in. They did everything I asked with speed and efficiency. I will be using Tucson Appliance again.

We asked for the earliest delivery as possible, which ended up being 4 days due to "busy-ness" of the installer and a weekend. Installer arrived as planned on Monday, discovered hookup problems and did not have the tools/parts with him to adapt. Said he would come back the next day. Salesman called us the next day to say that installer was too busy to come and it would be the following day. We're now at 7 days. Installer did arrive as stated and did a quick, clean, professional job. We paid for the extra parts. Unacceptable delays, otherwise, fine.

My husband, I, and our 3 kids came back the next day to look again at machines. Freddie helped us again, very patiently going over the same questions again. He even took us the the repair shop in the back so that my mechanically inclined spouse could ask the repair techs what they thought of the machine we were considering. Wow! That was amazing service! We purchased our machine, it was delivered and installed right on time the next day. Best of all they gave our kids enormous helium balloons. I will always go to T.A. first.

THEY CAME TO INSTALL MY NEW APPLIANCES IN MY REMODELED KITCHEN. THIS IS THE FINISHING TOUCH I NEEDED TO MAKE THE KITCHEN LOOK WONDERFUL. THIS IS A GREAT COMPANY TO WORK WITH.