Elite Shutters and Blinds is your authority on selecting the right window coverings for your home with 6 retail locations. We give our customers the confidence in the shutters and blinds they choose by offering a lifetime quality product, a competitive price and industry leading service.
Elite Shutters and Blinds has been in business since 2005 and continues to be one of the fastest growing window coverings companies in Arizona. Elite Shutters and Blinds employs 15 employees, no sub contra..
"The salesperson met me out at the house (new build), for an estimate. The painters were in painting that day, so she arrived early, and ran in solo before I got there and measured for the blinds. This was great to me, as I have a small baby and didn't really want to drag her into the house with the painters in there. She wrote me a quote right there for the blinds, each blind would be $64. There was no mention of it being a special or anything, just a quote for shutters (which I didn't want) and then the blinds (faux wood, white 2"), each itemized out to $64/each, installed. I went to their showroom because it's very close, to do the first payment, and they couldn't find their copy of the order. I ended up having to go back 3 times until they were able to find my order, and I was able to make the deposit. I asked when I would be contacted by the installation coordinator. They said she would call me. I went back a couple weeks later to pay the balance, as it was getting close to when the blinds would be in, and they couldn't find the order again for me to make the last payment. She just wrote down my credit card number on a piece of paper (I wasn't thrilled about that, it makes me nervous, will they properly shred it before they throw it out? Which is why I went in person to pay.) I asked the person helping me that day if they could let me know when the blinds would be in and when I would be contacted by their installation coordinator, as I hadn't heard anything yet. She told me she would check and give me a call (she took down my phone number). I never heard from her. I called the next day. She put me on hold. She was finally able to locate my order, it was in the warehouse, and I would be contacted in the next day or two by the install coordinator. I was contacted in that time frame by the install coordinator and set our install date. The guys who came to install were awesome! They were honestly the best part of the experience. They were friendly, nice, respectful, worked quickly, and cleanly. As they were getting ready to go and I was walking around checking the blinds, I realized that they had missed one in the kids bathroom. He checked and said he had installed all the blinds ordered. I went back to the original quote and saw that she hadn't quoted me for that bathroom, but only the casita bathroom. He told me he would measure and that the salesperson would get in touch with me the next day. Cut to 1 week later, she finally calls me, says she will get the quote over to me for the one blind. Another couple days go by and I finally get a quote, which is $84/blind for the one blind she forgot to measure. Now I will take ownership that I missed it on the sheet of paper that had the 19 other windows and was scribbled all over, and hard to read. Had I been able to walk the property with her and make sure she got all the blinds, it would've been better, and I'm mad at myself for not insisting on that. I told her no on the extra blinds for $20 more. I get that to send an installer out to put in one blind is not efficient, but I found her explanation problematic. When I asked how we got from $64/each installed to $84/each, she told me it was a $20 install fee. She then told me that the price I got for the blinds was a special 10 for $599 special, which was not explained to me in person or on the paperwork. Again, while I understand it costs money to send out an installer, it bothers me that when she did the quote, it makes no mention of a special. Also, how is each blind, when some are massive windows and some tiny bathroom windows, $64/each? If it's a special, tell the customer, and explain it. I am a small business owner and I explain all fees and discounts and specials to my customers, so that they understand if they are getting a special price. I honestly was annoyed with this company and their communication or lack thereof to begin with, and this just put a bad taste in my mouth. The product is fine, the price is great, but you have to chase them to get answers and I didn't like the resolution for the one blind.
Rachel M. on July 2017