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"as advertised"

"They called to say they were on their way and were right on time. The sofas came cleaner than I expected. They took the rugs with them to clean and hang to dry. They brought them back a couple of days later. The two young men were very polite and through."

"Three guys showed up, which was a little puzzling for cleaning a dryer vent. The guys were all polite and professional. The work was finished satisfactorily and very quickly but I was surprised that the charge was $150 plus tax. The quote was $99 - $250, depending on the work required. They pulled our dryer away from the wall, cleaned out the vent, put the dryer back. So why did this little job cost more than $99?"

"THIS RATING IS ONLY FOR THIS SERVICE CALL. I’ve been using Middleton Heat & Air for 4+ years and have never had an issue, but I was VERY DISAPPOINTED with today's turn of events. I had all my units checked and serviced in April as I have done the last 4 years and everything checked out OK (or so says the service summary). Fast forward 3 1/2 months (mid-July) and over the last 3 weeks a bedroom mini-split has been slowly losing cooling effectiveness. Fearing a faulty unit or low refrigerant I had a service call performed in the hopes it would be the latter. The good news is they came the same day and within a couple of hours of placing my request and found the refrigerant was low by 4 oz. The bad news was that despite having had the unit serviced 3 1/2 months ago, they did not give me a break on either the service call or the refrigerant: Service Call $80; and 1-lb of refrigerant $59 despite only needing 4 oz. After tax, my bill was $151. I believe in capitalism and fairness, but I was raked over the coals! As a minimum, the service call should have been waived! I pay north of $450 annually to have my units checked! So why is it that less than 4 months later I need a service call and the unit is 4 oz low? The unit is 4 years old and has never needed refrigerant … what level of service did I receive during my scheduled maintenance? From where I’m sitting, not very good. Will shop around for other HVAC providers before my winter renewal."

"Would give 0 stars if possible. I bought a new packaged unit from them less than 2 years ago, a year later it kept breaking down on me. I called airmaster technicians out to service it multiple time for them to tell me it was simple dirty and needed to be cleaned, which they did and charged me 300 dollars to do only for it to break again the next day. When they came back out, they decided it was a bad blower motor but still took them over a month to document the motor failing so they could begin the warranty process. The whole time it was the middle of summer and I had to deal with a failing brand new AC because they "wanted to be sure it was the blower." They finally got the issue fixed after months of back and forth but are now refusing to issue a refund all the unnecessary work that was done. DO NO USE AIRMASTERS UNDER ANY CIRCUMSTANCE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS."