Initially my experience with Tyler's TV was pretty decent. Samsung assigned them to fix my malfunctioning television. When they arrived to do the work, the technician said "Nothing personal, but if I had known that you were in an apartment building, we wouldn't have cancelled the appointment". Kind of odd way to start the conversation, and doubly so considering how most of Northern VA lives in apartments, but OK. They were otherwise pleasant and were on their way when the work was completed. I began experiencing the issue again, and called them back to re-repair the television. I was told they'd "look into it" and call me back. A week later, I realized I hadn't received a call, so I called again, and was told that they'd have someone on it and would call me back. I begrudgingly approved and hung up. This was around Thanksgiving and I was traveling for the next week, but I never received a call. When I got home and called Tyler's TV again, I was told that I needed to call Samsung to "get the ticket to the top of the queue". OK. I called Samsung again, and told them that Tyler's TV had sort of been giving me the run-around. Apparently my comments angered the technicians, because after calling them about the new ticket, they told me to find a new service provider, as they would not be willing to work with customers who make "derogatory comments about the services". The technician then doubled down on his previous comments, saying that it's difficult to move TV screens into apartment buildings. Again, it seems odd that they have such deeply-held biases against apartment buildings. Considering how I carried my TV, box and all, into my apartment with no issues, I think it would be a safe assumption that two technicians could find a way to carry a screen into an elevator and through a door. If you live in an apartment, I suggest looking elsewhere for TV repair, because the technicians at Tyler's TV admittedly aren't able to navigate the halls.