My experience with Strauss Photo Technical was a complete disaster. It took three months for them to fix my Samsung dishwasher. They first came to assess the problem and charged me $65. but never gave me an estimate. It took two weeks to hunt down an estimate and to arrange for them to apply the $65. I paid to be put towards their return visit as no work or estimate had been provided. Once estimate was provided, they asked me to pay for the parts in advance which I thought was odd but after checking with Samsung they assured me this was proper protocol. So I paid for the parts. And waited two months for service. Each week, I would call them and be either put on hold (once for 45 minutes) or they would disconnect me. I then got Samsung involved so that the vendor would return my calls. When Strauss photo technical finally returned my call, they told me the parts were on back order for the last two months. During that time, they never once reached out to communicate that to me. When they did come to fix the dishwasher, the parts were faulty so they had to return back another time to fix it. The repair man was very nice and thorough -- that was the only part of this experience that was worth being positive about. My dishwasher is now fixed after three aggravating months of chasing down this vendor. In summary, I would rate them an "F" on customer service due to their lack of communication after they had taken my check and not returned to fix my dishwasher until 2 months later.