This was a first time use of Factor Appliance. The technician showed up in an unmarked vehicle, in plain street clothes (untucked shirt and jeans) and no ID. The only thing that showed the name of the firm was a 5x8 Work Order paper in his hand; which he didn't present - I was looking for something before opening the door to a stranger. He pulled out the fridge to get to the back panel and when he opened the tool box to get a screwdriver, the toolbox was disorganized and only had a few tools; I would have expected a professional repair technician to have an organized, stocked toolbox. He unconnected the water line to check it. When he went to put it back in, he had a little trouble so had to adjust. That left water dripping on the floor which he didn't even try to wipe up, so I did. He thought he knew what part was needed. Then he went to the window, pulled out his smartphone and was looking at something; small kitchen so I could see that it was a diagram of parts and he was paging through it. He said parts had to be ordered and could be difficult to get; he had the exact amount the part would cost but then said install would be "around $150". That was the tipping point. In this day, a professional service company showing up at customer's homes should be clearly identifiable as a representative of the company, presentable and prepared with the details. The technician, while very nice, was none of these things. That is an issue on how Factor Appliance runs the company, not the technician. We paid the $80 initial service fee and consider this a lesson learned. We will not use them again and would not recommend them. UPDATE AS OF 10/14/2016 In response to Mr. Loughlin’s comments – Each interactionwas not “fraught with suspicion”. As acompany with which we had not done prior business, inquiring as to backgroundchecks for technicians is part of due diligence. And yes, I did call the morning of theservice, scheduled at 8am, inquiring about the 90 minute arrival time. I did not state that I felt like it shouldn’tapply to the first call; I stated that it wasn’t clear when the appointment wasmade that this applied from the start of the day. Also, I did not include that in this reviewbecause I took that as a misunderstanding and not a reflection of FactorAppliance. My use of the term ‘streetclothes’ is accurate. Your technicianarrived in jeans and a blue & red striped polo shirt which had no logo oridentification of your company. Youdon’t specify what ‘work shirt’ is, but I would expect something other than astriped polo with no logo. And there wasno logo on the white van. The tippingpoint was not the cost of the item; as indicated in my review, the cost of thatpart was provided. And your technician did state that shipping would be on topof that but stated he couldn’t give me a price because he didn’t know where itwould come from. The issue was the estimation of the amount of the install. The only way I can make a decision about whetherto proceed is when I’m provided all the details from the technician which didnot happen. And if the technician was ona smart phone with access as you indicate, then I would expect him to provide aconcrete dollar amount for shipping and install. I think it’s interesting that you comment thatthe amount of the water on the floor was ‘minimal’ and ‘would obviously have beendried up’ when you have no first-hand knowledge. The amount of water on the floor was morethan minimal and it’s a cork floor so you don’t leave water on it. Nothing was ‘brushed aside’. Points in this review are statement of fact.