Levi's 4 Floors

I had new carpet installed in my bedroom, small hallway and 2 sets of stairs. Bill Harian, my salesperson did an outstanding job of helping me pick out my carpet and measuring my spaces. The installers who were polite and professional did an excellent job with not only installing my carpet, but taking my bed apart, moving all of my furniture, and putting it all back together. The price was great and I love my new carpet! Thanks Bill and the installers!

Everything has gone good until I reached out to them about issues with snags in carpet. They sent expert out to look at problem and indicated that they thought it was from dogs collar. Removed collar and still having issues. Called several times with excuses of I didn’t get your voicemail to owner has been busy and just got back from something. Every time I call it goes to voicemail and never get call back. It’s been over 2 months and no resolution. Only able to actually talk twice to live person with a promise to get back to me. Maybe a review of true account of events will get some attention.

We’re very happy with the new carpeting we bought from the Levi’s 4 Floors store in Blacklick. Jeff did a great job steering us to a stain-resistent carpet with a cushioned pad. He was great to work with. And the installers were very professional.

The process went very smoothly. The salesman came out and measured. We discussed removing the old carpets and putting the flooring over all the existing tile and over whatever was under the carpets. Removing and replacing quarter- round in all the areas where there was new flooring. We discussed that fact that some doors might not shut. I got them trimmed before the crew arrived. The installers arrived on time, they were working within 5 minutes. They hauled out the old carpet and padding, all the old quarter-round (which all had to be replaced), and were laying floor within 1 hour. By the end of the first day, (they worked 8:30a to 6ish), they were almost done. The next day, they installed all the new quarter-round, which took less than 2 hours. The house was immaculate when they left it each day. The crew took pride in their work and were extremely professional. When I returned home the second day, I was amazed at how beautiful my house looked. I cannot even remember the old carpet. My house looks brand new! I had a question after they left about a substance on the floor. Within two days, they were out, removed the substance. Customer service followed up immediately to check my satisfaction rate. I was thrilled with their work, the performance of their work crew, and their response to questions. While I never hope to need flooring in my house again, I would hire them in a minute.

Great...love the carpet and installers were amazing in moving our big pieces of furniture out of the rooms to be done and then moving them back exactly where we wanted them placed.

We had Levi's install tile within our kitchens and bathroom. Everything was installed as planned, albeit it took a couple of extra days to complete. (It was reasonable.) We did note some small holes showing within the grout within 10 months or so, but when we called we were quickly taken care of and the floors look new as ever. Thanks!

Order was screwed up, salesman tried to blame us for their mistake. Installers word hard and did a great job, but communication was difficult because none of them spoke much English

We went to the Hilliard store and met with Anita. She showed us many carpets and we found one we really liked. A few days later she came out to our home to take measurements and brought along the sample so we could see it in our room light. We were very concerned with seam matching since this was a textured carpet with many seams. She assured us that they would send out installers that are very knowledgeable on this type of carpet. The carpet arrived and was installed 2 weeks later since it was a special order. The installation and matching of all the seams came out perfect. We are truly ecstatic about how nice it looks.

very good job. worked quickly and professionally.

The tile work went as planned and actually finished ahead of schedule. Results are beru good. Carpet tuck work took an extra day due to mix up with incorrect number. The carpet work truned out bery good as well.

This is a long review. We put down our deposit, of roughly 50%, on 2/16. We finally had all resolution on 5/1, as that is how long this took to close. My wife was pregnant and had a due date in mid April, so she had a baby throughout this process. We contacted Levi’s because we wanted flooring done throughout our entire house. Tim did a solid job of working with us on getting us the carpet we wanted, along with helping us with the fake wood we wanted. Then, he also came out with his boss a second time, to get more of an understanding on the install piece. This part of the process was great! They started day 1 of the process with tearing the floor out. This went well. Day 2 was where we started to notice issues as this was when the install started. Basically, the floor that was installed looked good, but when they put the trim back down, it was broken and laid next to the wall in some places. When we first went into the store, and spoke with Tim, we were told that the trim would be replaced if broken. That was not the case. Apparently, it would just be placed down on the floor, no matter what the condition. I had to pay to get all new trim painted and installed. I also asked to have baseboard installed in a newly redone bathroom, and new trim laid in there. The baseboard was installed, but not caulked to the wall. There were obvious gaps. The baseboard and trim were nailed in, but all nails were exposed. I had brand new white trim, with silver nails poking through every foot or so. Also, the trim was cut to fit the house, but all of the ends that were cut were unpainted, so I had freshly painted white trim, with nails poking through it, and unpainted, exposed ends in several spots. On to the carpet. On the first part of the install, the upstairs, everything went ok. Of the 3 people who showed up, only 1 spoke broken English. This was a concern to me, as I had informed the salesperson, Tim, that I needed the crew to inspect an area and not perform the install if this area was wet and leaking. The night before the downstairs install, not trusting a crew of people who did not speak English well, I pulled the old carpet up myself in the suspected wet spot, and found water. This caused roughly a 2 week delay in the install process as I troubleshot the problem. Once we thought we had it fixed, we called to schedule and found out we would have to wait a few weeks to get on the schedule. Fine, we anticipated this. What we did not anticipate was a crew of 2 people to show up, none of which spoke English, and 1 who appeared to be about 12 years old. They went to work on the living room and went to a break. After their break, the older gentlemen came back with a new member of his crew, who again did not speak any English. This proved to be a MASSIVE problem as when they went to install carpet on our stairs, they had the wrong product. The crew had a runner to put on our stairs, with the wrong pad, when we did not want a runner, we wanted the whole stair covered to the railing. This is when things got hairy and my wife tried to communicate with the men, and by this time she was about 8.5 months pregnant, but neither man listened, and they kept doing what they were doing. My wife became hysterical because the men would not listen, and they could not communicate. We had to call Tim, who had to come over to try and translate. Even Tim thought this was ridiculous and said it multiple times. The crew ended up putting down the runner, on top of the wrong pad, and leaving loose staples on our stairs. They also left a gap between the pad and the end of the stairs, on multiple stairs, which made it easy to slip on. This was very convenient for an 8.5-month pregnant woman, and then a woman with a newborn baby in her arms, to walk down the stairs. Tim assured us that they would order the new carpet ASAP. The ordering of the new carpet took about 1 week and then we got a call from Karie in customer service. She let us know that we could put our name on “Will Call” which would mean that our install was unpredictable, but would happen before an actual scheduled date, which would be 2-3 weeks away. At this point, I was already upset about the last situation, and now I was being told that if we were to schedule the install, we would essentially be given no favorable treatment for our situation, and just had to wait in line. We went on the “Will Call” list and waited a week without any communication. This was not the first time, throughout this entire install, that we wanted communication, or were told we would have communication, and had none. I sent an email to Tim and Karie, and it became clear that we were forgotten about. Magically, right after my email (which showed pictures of how bad the stairs were left) we had a call the next day. During this call, we were told that they thought we would be taken care of by now, and were sorry. We were told that we would definitely have a crew that spoke English, as our last experience was terrible. A crew showed up the next day and they were pretty good. They spent 3 hours undoing the terrible job the previous crew had done. They made many comments about how bad the stairs were left, how bad the craftsmanship was on the install of the stairs, and how many staples they had to remove to get it done. Needless to say, this entire experience left us with multiple things we had to fix and multiple times where our lives and schedules were interrupted. I spoke with Tim and let him know that I was not going to be happy paying the entire final balance, based on my experience. I told him I wanted approximately 10% off the total bill. Tim told me he couldn’t do that, and that Art would call me the next day. Art called and we had a conversation about my experience. He understood from talking with Tim, that I was asking for money off of the bill, based on my experience. I was. I was not looking to pay the full final payment, as this was not executed properly throughout. I threw out a starting number that I would pay, which was asking for roughly 10% off the total. Art said he had no intentions of giving me any money. He did not start off by apologizing, trying to empathize, nothing. He did not have all the facts of what happened and appeared to not care that he did not have the facts. He also showed no empathy for the fact that his crew’s actions stressed my pregnant wife so badly, that she almost went into labor. He simply wanted to get his point across throughout the conversation, basically bully me while on the phone, and minimize my experience. I was not going to back down and give into his bullying tactics, and I demanded something from him. He offered me a $100 gift card. That was laughable as it amounted to less than 1% of the total bill and was less than the cost I had to pay a better company to come out and caulk the baseboard they left, put caulk over the nails in the trim, and paint the sides of trim that were left unpainted. I declined the $100 gift card and let Art know I would share my story and how bad of an experience I had. At that point, he told me that he “Takes Libel very seriously.” I remarked that I took this as a threat, and Art said nothing. I let him know that I would be writing about the facts, and he should read my review to actually get all the facts about our experience. I will never use Levi’s 4 Floors to do any work for me in the future. I will gladly share my experience and make sure people think twice before calling them.

Went well . Andy and Kyle arrived promptly each of the 2 days. They were amazing movers , cleared the rooms took up old carpeting and laid the new, all without stopping for a break. First day they finished at 2, the next day they were done by 11:30. The carpet looks great and they vacuumed and cleaned up nicely and put our heavy pieces of furniture back where we wanted them.

At our request they tore out one day and installed 4 days later.

Very professional and responsive. The project was completed according to schedule and within budget. The flooring was installed with precision and care. The rep was friendly and responded to calls/emails quickly.

Excellent! Joyce, our sales rep. is knowledgeable, thorough, and professional. She helped guide us through the entire process. The vinyl installer did a great job, as did the carpet installers. The entire experience was a positive one. This was the second time we have used Levi Four Floors and have been very pleased both times.

We are very pleased the results. The floors look really good. I would use Levi's 4 Floors again and recommend their service.

Everything worked out great. Kevin and Bo were excellent working around my schedule and following up to make sure I was happy with end results

Bill Pohl was a great resource and very professional. From selection to installation they did great work.

Great. All completed on time as planned

Per our request they removed the old carpet on condo day and installed the new carpet 2 days later. All went according to the plan. We are very happy with the results.

Pretty good. Delivery was a little slow and the wrong type of transition was sent the first time. Happy with the final product that was installed by our contractor.

We have no problems with them. They were very good to work with. The salesman was not high pressure. He gave us several options and didn't say this is only good today. He answered all our questions, and we had a few issues on the different types, and he explained that would be better, this would be worse. For what you want you could spend this much, but this is on sale, so he was very helpful; and then the installers were very good and very careful. We're happy with them.

Very easy process from floor choice to installation. Work done 1 day early.

Excellant job. Would hire again.

had a work date mix-up.  Installed 2 days after original date.