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Recent Home Warranty Reviews in Virginia Beach

• A-1 Inc Exterminators

  5.0

  First day May 31st, started late. Project Mgr Rick Priest on time; helper late. Previous employee who used trailer didn't clean out properly; no ice or water in cooler; had to send helper to store. Was able to finish all except install of vent wells on day 1 because wrong size wells were loaded on truck. 2nd day, June 1; Rick Priest finished job in the AM as agreed. Although job lasted 2 and not 1 day, I assume( I did not inspect crawl space; but it took 5-6 hours work for both men to finish work under house) all was professionally performed. Project Manager Rick Priest is a professional, well spoken; respectful young man. He is to return for a free follow up inspection in about 3 months; at which time I will post again. Project Manager Rick Priest visited June 17th and installed rat station under tree. He also installed one more rat station in the crawl space. Every thing looks goodshow more

  Robert F.
• Arctic Heating and Cooling

  5.0

  See above of course. I am extremely satisfied with this entire experience, from the initial contact with AHS, to the actual repairs by Arctic Hand C. The AHS rep was very helpful and empathetic when talking to my wife who placed the initial call. Arctic Hand C was responsive and efficient, letting us know when to expect the tech and calling ahead before his arrival, despite the fact that it is the hottest period yet this year! I ESPECIALLY appreciate Craig Smith who FAR EXCEEDED my expectations for both competence and congeniality. He went above and beyond what some previous techs have done on various repair calls on other household equipment, including A/C. As noted, he could have made it a 15 minute service call based on replacing the capacitor. That wasn't good enough for this HVAC PROFESSIONAL, he took the time to figure out why the capacitor malfunctioned, explained it to me thoroughly, and quoted a reasonable price without any sales pressure. I feel confident that the work performed was done efficiently, correctly, and at reasonable cost. Overall EXCELLENT experience without exception! If I need any other HVAC service, I will definitely request Arctic Hand C and specifically Craig Smith as the service technician!!! I also commend American Home Shield for their responsiveness and customer service, I wish I had the name of the individual rep there to mention him by namshow more

  Roger H.
• A-1 Inc Exterminators

  5.0

  After our mortgage agent failed to tell us about the required termite inspection letter until 72 hours before closing, this company moved appointments and did whatever it took to ensure that we were able to close. Explained all options clearly and did the work beyond expectations. True professionals looking to help and not just take your money!show more

  Scott C.
• Dominion Energy Solutions

  5.0

  The home warranty is $12.50 a month and I pay no service charge. I've had the service now for 10 years and it has been everything they've ever advertised. With everything I do with them - I do sewer, electric, gas, water heater, I just recently added by home appliances - it's worth the money because with very few exceptions, the HVAC and the hot water heater being the two, there is no service chargeshow more

  Pat L.
• 2-10 Home Buyers Warranty

  4.0

  I pay a monthly fee to them. I found that they had the most reasonable coverage for the annual amount. Their deductible has steadily increased over the years, but it's still reasonable. It's home warranty. They just offer that to anyone who owns a house. You can just basically buy that annually like insurance. It cover things like if the motor on the HVAC unit goes out. They come in and see that it needs a replacement part or it needs to be replaced. The contractor that they have chosen will replace the part. You only have to pay $100, that's basically like your deductible and then the company authorizes all the rest of the work up to a certain amount. They're not the actual ones that respond. The contractors that they have sent to me have been very responsive. It's kind of like health insurance. The price always goes up and the coverage seems to go down. So each year I'm evaluating whether or not I'm going to continue to use themshow more

  Linda L.
• The Home Service Club

  2.0

  Still waiting on Monday evening without a call of someone coming by to fix my air conditioner. House is now about 90 degrees and we are unable to do necessary work inside.

  m j p.
• Homesure

  2.0

  HMS of The Mid-Atlantic States is another name for Homesure of Virginia, Inc, and they have accrued over one hundred Better Business Bureau complaints in the past 36 months, and thirty in the past twelve months. Another red flag was that the contractor assigned to the claim does not have a BBB report even though the BBB has requested a report. The myriad complaints about HMS on the web are worth readingshow more

  Samuel N.
• America's 1st Choice Home Warranty

  2.0

  I was told that because I HAD NOT gotten a yearly Maintenance Service done on my Air Conditioning Unit, America's 1st Choice would not send anyone out to look at it and that there would be no claim set up. I told them that I was not aware that I needed to get a yearly Maintenance Service done on my Air Conditioning Unit (it's less than 5 years old). They responded by saying that I was told when first setting up my Home Warranty contract a year ago; and that it was in my contract. They also mentioned that an email went out to all of their customers reminding them to do this Home Maintenance in the beginning of the summer. I told them that it was NOT brought to my attention when I first accepted their yearly contract. Also, that NO email was sent out to me in the beginning of this summer! Since I paid my contract amount of $495.00 in total up front AND that until this problem occurred, I had NOT EVER called them for anything, I was hopeful that they would be able to accommodate and work with me somehow. The head of the Claims Department, Karen, actually put me on hold for over a half an hour before I realized that she had no intention of speaking with me! I realize that I should've seen the fine print on the contract, but this requirement of a Home Maintenance Service is new to me. I was with American Home Shield for 9 years and they never required it. I feel that it should've been CLEARLY brought to my attention before I signed on with America's 1st Choice! I am disgusted with the customer service I experienced with the Claims Department! No workable attempt was made with me to compromise, accommodate, or resolve this problem even though I had been a model clientshow more

  M. H.
• Arctic Heating and Cooling

  1.0

  The only thing good about the appointment was the technician was on time. After 2 FULL minutes of the technician looking at the thermostat he said it was operator error because the hold icon was not pushed. All winter long it has never been pushed and worked perfectly. However I gave him the benefit of the doubt. He said if you have any problems please call the office and we will replace the thermostat. This was at 3 on a Friday. February 12th 2021. I called the office within 30 minutes of him leaving my house and left a voicemail hoping to get a call back before the Long Cold weekend. No call back thermostat working erratically. House cold. Call office first thing Monday morning left my name and phone number three times no call back. Called again at 9 a.m. some NOTE TAKER lady told me the reason why no one called back was because I did not leave my phone number. I corrected her and reminded her that I did leave my phone number and she said she is not going to apologize because she is busy. They could come out tomorrow if I'd like. I said absolutely not.... DO NOT WASTE YOUR TIME or MONEY on this JOKE of a COMPANY. If they decide to check their messages they might call you back.show more

  Kiko V.
• Home Security of America Inc

  1.0

  These people don't cover anything. I have been in my house less than 2 months. I was told I needed a warranty so that if anything goes wrong within the first year I could have it repaired. The first time I called them was because the overflow in the bathroom sink did not work. When the water got up to the overflow, it ran on the floor. They told me on the phone without sending a contractor or plumber that the don't cover it. The second time I called them was because of the air condition didn't work. The sent a contractor which cost me $65.00 to be told they don't cover that either. I am now faced with a $2,600.00 repair bill. Thanks for the coverage 2-10show more

  Vanessa M.