2-10 Home Buyers Warranty

This organization is awful. I have a home with two air conditioning units. When this home was purchased, the warranty came with it and each year we have renewed it. My a/c in both units went out about a month ago. I filed a claim for both units, but the company who came out said that I would need to file a separate claim for each unit. No problem. I filed a second claim for the second unit. It was denied. Why? Because the warranty only covers one of the units. The service agreement states that it covers "one system". Well, I only have one system. The system has two units. I have NEVER bought a warranty for any home I have purchased where it only covered 1/2 of the a/c in the home. Who does that? They refuse to work with me on this and they do not care. It's been a month and the one that they are covering still isn't fixed. Why? Because they had to order a compressor and I guess it must be coming from the moon. I will not be renewing this thing next year.

Negative 1,000 Stars. Been trying to get a broken dishwasher replaced for three months (and counting). 2-10 previously agreed to replace the dishwasher after an all out brawl that required the BBB’s involvement twice. Long story short, 2-10 ordered a dishwasher that was too big. The tech was unable to install the wrong dishwasher and removed the broken one now resulting in a gaping hole in our kitchen. Today the rep stated that “the service agreement indicates that it is the [untrained, non-professional] customer who is responsible for obtaining the measurements, thus the too-large dishwasher was the result of my own negligence”. While on a tediously lengthy hold, I read the service agreement which was void of such statement. I asked for that legality to be produced in writing. It could not be produced. 2-10’s closing argument was that “it must not be written anywhere, it is just company policy”. Therefore, ANY measurements obtained by ANYONE would still not have resulted in a dishwasher that appropriately fit the space. 2-10 further stated that they would only cover the too-large dishwasher and that there was no other option, despite being a home warranty company with an obligation to its customers. This binding legality also could not be produced in writing. To quote the service agreement, 2-10 states that “If we determine replacement is appropriate, we will use reasonable efforts to find a replacement Item or Component (a “Replacement”) that performs the primary function, capacity and efficiency of the Covered Item or Component being replaced.” (Page 6, paragraph 3). Only offering a too-large dishwasher is not a reason effort to replace an appliance. I said this to the representative and she insisted that nothing could be done. A supervisor remained unavailable for the duration of the call. In summation, this a company that does not make “reasonable efforts” for their customers, hence proven by an this and all of my previous complaints.

This company is an absolute joke. I live in Arizona and experienced an emergency air conditioning failure in the middle of summer. As anyone with any common sense knows, going without air conditioning in the summer in Arizona can be a matter of life or death. 2-10 assigned my emergency repair to a company that wasn't available for 10 days. So I had to hire my own contractor. Spent a total of 90 minutes on hold on two phone calls to get 2-10's authorization for my non-2-10 contractor to do repair the leaking coils (a $4,000 repair), but no one ever picked up the phone. So I had to pay my contractor over $500 out of pocket to top off the freon until 2-10's contractor could get here 10 days later. When their contractor finally arrived, they refused to complete the repair, telling me that 2-10 wouldn't approve it. They would only top off the freon again, for a $75 service call charge. I filed a complaint with 2-10, and their only response was that I could "switch to a different 2-10 contractor if I wanted to." Beyond that, 2-10's website states that they don't require prior authorization for up to $300 of out-of-pocket HVAC repairs. When I requested this to offset what I had spent out of pocket, the 2-10 representative refused to honor it, told me she would escalate it to a supervisor, then never called me back or returned emails. I had to escalate the issue with 2-10's "management team", who finally gave in and reimbursed me the $300 of my $500 repair without any apology for my inconvenience or their unprofessional employee. Flash forward to renewal time. Suddenly, 2-10 will find plenty of employees to call you over and over again to renew your contract. Even though absolutely no one is available to take your call when you need to actually use the warranty you have paid for. Save yourself countless wasted hours on hold in vain with this company, which will use any and every tactic and excuse to avoid fulfilling their contractual obligations to you. This company is a pure scam. Do NOT do business with them. Ever.

Don’t waste your money. I have had a home warranty for six years and this is by far the worst company to deal with. Closed on the weekends, no Callback, service department won’t even answer phone calls. Sat on hold for an hour and then disconnected. They denied a submitted claim and won’t even take a call to discuss. My AC failed, Business chosen to fix it doesn’t even work in the area and waited three days to call me back to tell me that. Hired my own AC company to fix the issue and receive no reimbursement whatsoever.

My AC died a week after I moved into my new house that had valid (paid for) 2-10 Warranty coverage. They have refused to pay ANYTHING despite the fact that the policy included the AC unit. I’m out $2300 because the company cheats policy holders …

There was no cost because they canceled the call. I've used them in the past.

I don't like the way their communication is poor. The job got done but I had to do a lot of follow-up work and that is what I didn't like. The quality is hit or miss depending on who they send out. The quality of this provider was good.

They're terrible. They didn't have a contractor they could send. They told me to get one myself and then he would have to apply by their rules.

I pay them monthly for service.

The service was alright. They could improve by getting better companies to work for them.

They're excellent. I pay once a year.

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So far I am not very happy with them.  They sent the wrong person because they failed to explain the problem. The work has not been completed they sent someone out and he said that he is the wrong person to fix this and left

The price is right and they are very thorough. I can get a lot of things done when things brake down, they notify a contractor and then they call and set up a time.

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It was done promptly, it was done on time and it was done to my satisfaction.

Very good

Their service is fine. I had no problems. Everything is just working fine. I would say they are a good company. The warranty people are sometimes it takes a while to get a hold off them. I would use them again in the future.

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We did not have a happy experience but they were good about it. They could watch who they contract with better.

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They could improve price.