"It went very well. Everything was done very quickly. The technician was on time and very professional. He even told me that I would need to get a handyman to replace the worn out drywall around one of the outlets. The total cost was approximately $130.00."

"Well. Tech wore bottles cleaned up insulation that fell from attic."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"The company has performed pest control services at my house a number of times over the past several years.  They also have replaced all the insulation and installed automatic vents in the crawl space.  I have been completely satisfied with all their work."

"The contractor came , gave the estimate and started the work a week later. They started the demolition of the exsisting rooms which was very messy because they both had blown insulation in the ceilings. All debri was quickly removed from the site and we where amazed that they had the shell up for the addition within in the first week and a half. Construction of the two rooms went smoothly even though we changed our minds on many aspects on what should be done as the project went on. One main thing was to have a cathedral ceiling in both rooms and a sky light in the bathroom. Every thing we changed was met with " yes we can do that , no problem" and many extras where not even charged for. The wait for the drywall seemed to take long to my wife but that was because they did three layers of drywall mud (instead of 2) which had to dry a day in between each application. The contractor even came by himself on weekends to take care of loose ends to keep the job on schedule. The whole job took five weeks. We are very happy with the work that was done and the way he executed it. He had done a great job on a laundry room for us the previous year and that is why we had him back. We have also refered him to our friends."

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"The initial consultation was scheduled online and the company was very prompt to respond and schedule a home visit.  They arrived as scheduled and were very detailed in explaining options.  They also came when scheduled for follow up visits for measurements, inspections, etc.  Some personal matters resulted in me delaying the start of the work by several months and the company was very understanding and willing to work with me.  Once the work was actually scheduled to start, the installer arrived as planned.  He was professional and diligent in performing the work, which took about 2 weeks to finish.  As the first phase of the demolition started, he identified some things that could be done to open the main room up, which were good suggestions that were accepted.  He also performed other repairs that were identified along the way, like unforseen cracks in walls that he patched, and rotting wood that needed to be replaced to install the new windows.  The cost estimate that was initially quoted was the true final cost, in spite of the little adjustments that had to be made along the way.  There were no issues with the county inspections, which they coordinated at each phase.  They did not disrupt my neighbors as the work progressed and cleaned up at the completion of the job.  About half way through the job, I received a call from the representative that had set up the initial contract just to check in and see how things were going.  I really appreciated that.  The entire Remodel USA team, from the initial consultation, to the delivery of the materials, and the actual installation, was well communicated and coordinated.  I would definitely consider using this company again for remodeling and renovation work.  The cost was a little higher than a traditional remodel with drywall installation, etc. but the basement system is of the highest quality and well worth the extra cost, plus it comes with a warranty.
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