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"Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that connects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late again and in an unmarked truck. After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn’t working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee’s diagnosis a week prior (i.e., when Nick visited). His response was, “he’s only got 3 years of experience & I have 12. I also own this company, so there’s that.” I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it’s rather degrading to his employee. Brian also said that he doesn’t spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as “at least $1,200”). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and sulked back to his truck. He left with an abrupt “I’ll issue a refund for everything” & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he’s “going through a lot right now” as an explanation. By his own admission, Brian was grossly inappropriate. I rejected his offer to perform future services because I do not feel safe with him in my home and would not trust his work. I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. This behavior was reported immediately. Brian told us that (1) our furnace error code was reading incorrectly, (2) the entire unit needed to be overhauled, (3) flickering flames proved there was a leak, and (4) more than $10k would be required for repair. Thankfully, another HVAC company confirmed the inaccuracy of Brian's claims."

"AC wasn’t blowing air."

"Kevin was fabulous. He repaired the broken pipe in the upstairs bathroom and got the water running in the house again. He was quick, efficient, and kind. Would absolutely hire him again for future repairs."

"On time as promised. Which is a big deal these days. Efficient, courteous, friendly and respectful. Will use their services in the future without hesitation. 👍"

"ABC Remodeling is a very conscientious company that takes pride in their work. I have never met a contractor that stands behind their work and does what they say they are “going” to do. There is no drama, no messiness, and when there are delays, I was told well in advance. There were no surprises with this company. Andrew is reliable and doesn’t pull any punches. He was upfront and honest about all costs and timeframes. His work speaks for itself. Working with a budget, he helped me to prioritize items in a cost-effective way. I appreciate how he explained my project and kept me updated in a more than timely manner. Thank you ABC for the great job you did on my rehab project."

"It was wonderful. They were great, respectful and I never heard any curse words from them."

"Did what they promised with great customer service, and completed quality work in a short amount of time."

"They did fine"

"Very well We are very happy with the even temperatures in our home ."