Get matched with top gas fireplace pros in Follansbee, WV

"Not happy at all with the workmanship. Pictures tell it all"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The salesperson David was very honest and had no interest in upselling. He strongly advised against any interior drains for my basement, and he instead recommended an exterior drain called HydroBlox for my backyard. The estimate for the HydroBlox was $3,400. The installation occurred a few weeks later. Three employees used a machine to dig a trench in my backyard, and then because of utility lines, they hand-dug another trench in my side yard. They installed the pieces of HydroBlox and covered them with dirt. I expect the HydroBlox to properly drain the water from my yard, but if they do not, then I will update my review in the future."

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"

"Select another company or hire someone to redo your driveway instead. It'll take 1/4 of the time to schedule, reschedule, and complete the project, and you won't have to deal with all the messes and damage they leave in their wake. While Keystone's sales team does a great job selling their leveling service, delivery and scheduling are abysmal. It takes months to schedule, followed by weeks of equipment failures and rescheduling. You'll also be cleaning up stains and messes left behind, reminding them of what has and hasn?t been done yet, as well as essential contracted items and processes that were skipped throughout. You can call and discuss the issues with the crew and management, but only if you can actually wade through all their random phone numbers and find someone willing to answer or return your calls. For tens of thousands of dollars, you expect a simple level of service, coordination, and professionalism that doesn't follow through from sales to crew. "

"I noticed we had some water leaking around all three of the vent pipes going through our roof. I called and talked to John, who gave me a competitive quote, and we set up an appointment two days later. Eric and Jerry showed up on time and in about an hour, they replaced the boots around the vent pipes, sealed them, sealed around the chimney, and also sealed a dozen or more nail pops in the roof that they found while inspecting it. They showed before and after pictures of all the work. They were extremely nice and professional. Although I hope to never have a roof leak again, I'll certainly call Roof Repair Experts again when I do!"