Matthews Wall Anchor & Waterproofing Services
About us
Matthews Wall Anchor Service has been serving homeowners in and around Pittsburgh, Youngstown and Cleveland for over 30 years. As a nationally recognized foundation repair and basement waterproofing contractor our services include basement waterproofing, foundation repair and basement wall repair. Matthews offers a variety of products and services to permanently correct basement and foundation problems. Award wining. Additional DBA - MWA Acquisition LLC .
Business highlights
Services we offer
Foundation correction, HVAC., crack wall & basement repair, stabilization, sump pumps, waterproofing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 11% | ||
| 1% | ||
| 1% | ||
| 2% |
installed. After the entire testing and walk through with me they properly graded the dirt so that the water would drain away from the house. This job required them dig all this manual due to the limited working area between the hill side and the house foundation and the inability to get heavy equipment to the location.
Social media was definitely the way to gain the attention of Mr. Brennan, Managing Director, who in turn presented Bud, the company owner, with my posting. I had a very pleasant conversation with Bud, who did, in fact, return the furnace moving/resetting fee as compensation. This is very much appreciated! Bud also spoke passionately of his commitment to his company, and especially to his customers, and he explained a change he is making so customers can reach him directly with concerns if they are (in Mr. Brennan's words) stonewalled by the call center staff.
I hope, that along with measures Bud is undertaking for improvements, that the initial salesman (all salesmen) have had some additional training, reminding them that while they are salesmen, they ARE the EXPERTS and sometimes their product(s) may not be what truly is needed. A customer would greatly appreciate honest professional opinions, not a major project they don't need. (To date there has not been 1 drop of moisture in my sump pump!)
No company likes to see it's reputation tarnished, and while I was quite angry and disappointed with Matthews Wall Anchor overall, Bud and Mr. Brennan have gone out of their way to do what they could to improve the situation. They have proved they DO take their customers seriously, and for that they get many kudos. The initial "F" is changed to a
(Regarding Mr. Brennan's response, I was unaware there was a 'call center'. I have not driven to Beaver Falls to see their facility, but I spoke only ever to 1 secretary at the general number. Secondly, as I noted in my initial review, I had waited 4 months to write on Angie's List so I would be factual, not emotional. It then is likely true that, as Mr. Brennan notes, "Curiously, none of our Call Center Staff, the Owner, our Service Crew, or our Production Foreman, have any reccolection of having talked with [Member Name Removed] at any point over the last several months in regard to any sort of complaint." I had NOT called in several months.)
"We were very suprised to have received this review the other day! Our company's long history does not include ANY responses to work performed by our customers like this on Angies, and or similar review review sites. This simply doesn't happen. We immediately started to investigate the job and have called the client twice to attempt to discuss what she said occured. Our process is to gather as much information as is possible so we can make sure that the proper resolution is established. That would would include some form of restitution if need be, and to insure that we did absolutely everything that we could to make the customer whole. We called her twice in two days with a friendly inquiry, and haven't heard back from her yet. Curiously, none of our Call Center Staff, the Owner, our Service Crew, or our Production Foreman, have any reccolection of having talked with [Member Name Removed] at any point over the last several months in regard to any sort of complaint. We would never stone wall a customer from being able to speak with the principals of our company if the client felt that they needed additional help with their install satisfaction. We will continue to attempt to establish exactly what happened with this situation, and we will be updating here when we find out what may, or may not have happened. Rest assured, our company amongst all others that perform foundation remediation in this region, will purse the matter fully, until we can find a resolution that would satisfy the accuser or verify the review at hand. Until we can get further information that this review is actual and factual, we won't be able to do anything to resolve the pronounced and critical statement. To date, the information rendered is incomplete. We would request that Angies List fully consider what was said to assist us in making this or any client 100% happy. Sincerely, Terry Brennan Managing Director Matthews Wall Anchor & Waterproofing Services"
"Thank you for your response. It appears that we reccomended that you get an actual structural engineer to make further determinations on your foundation issue. We are not engineers and we don't claim that designation. We do have over 33 years of fixing walls and that is why we are able to help. We provided that contact so you could better determine a proper course of action. An offer to pay for the engineer report if we performed the work seems like a pretty fair arrangement. I'm not sure why that was a problem for you. We do excellent work so we hope that you will choose us to take care of your problem. Terry Brennan Managing Director Matthews Wall Anchor & Waterproofing Service."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
7250 Big Beaver Blvd, ., Beaver Falls, PA 15010
Get our Angi-powered app
