SELECT SECURITY

The customer service representative, Angela, was professional, kind, knowledgeable, and very helpful! She resolved issues and directed another department to send an email with options for my account.

Reid, the sales representative, was professional and gave detailed information. Mike, the technician is reliable and has Great understanding of security system and checked all the aspects of my electrical system. They arrived on time. We received a good estimate of the cost. Overall a good experience.

The person who sold me the system requires more training. Luckily, I had a similar system in the past, and I already knew what I needed. The salesperson did not know the difference between a contact sensor and a glass break. She did not understand their purpose, and only wanted to sell me the glass break. She did not understand that someone could still get in the window (not break the glass), and the alarm would not go off. The salesperson was very nice, but I am concerned that if the buyer does not understand what he/she needs, they may not be receiving the proper security equipment. For the install, the person was knowledgeable and nice. Unfortunately, I had a window contact sensor fail the next day. I had to keep bypassing the sensor (which I considered to be one of my most vulnerable locations - basement window) until he was able to get back to my house to replace it. The install occurred on a Friday, and he was not able to show up until Tuesday (he was supposed to arrive on Monday, but unfortunately, got a flat tire). In addition, a contact sensor located on the sliding door (deck area) fell off, and I had to try to stick it back on. The install person said that everything looked okay, and that it should not fall off again. Overall, I believe that the system is going to be good. There were a few bumps along the way, but having a similar system in the past (former system company was sold to this company), I have faith that this company will provide the service that I expect.

After sending pics of front door sensor they sent a tech who had no idea what to do with this system. Then they charged me for the visit. Next the backlight on the keypad went out. I told them I didn't want the same tech. Door bell rings and guess what same tech standing there with another tech. Still didn't know anything about the system. Had to call a week later to get info got run around and finally told that I needed a new system that would cost $1000.00. That was just replacing a panel and keypad not to mention my monthly charge going up also. Have been with the local company since 96 and they were great. This company comes in and purchase the local and service goes down. Promises of people calling me so far I have been the only one calling. Also salesman told me that if he called and no one answered or returned his call then he wouldn't call again. I guess this company doesn't need residential customers.

Excellent very professional and nice

It was done with the upmost professionalism. Andrew made my day, he was a great person that understood his job, and taught me how to use the system in a simplistic aspect. Wow, there are still good companies in existence.

The problem was diagnosed and fixed. Everything was explained to me, and the service was excellent.

Excellent service

Went very well. Installation and testing took longer than expected though about 3hrs but at least it was done right with all of my questions answered and we received instructions on how to operate the system along with a manual. Upgrade was free except for the extra equipment that I requested which was $99. And my monthly rate is still the same from day one. Had Alarm Force for years. In fact Select Security lowered our rate from $31 to $29 monthly. Huge plus. Very pleased with that.

Great very good work. No complaints

Very well the technician was efficient, professional and patient

Ed, the installer, did a wonderful job. He was very professional in the installation and his dealings with us. He was prompt, personable and explained the upgrade and equipment in detail. It was a pleasure having him work on our alarm system.

Everything went great. Cleaned up after installing keypad , went over everything he did .

It, was fabulous! The technician knew his job very well, he was professional, courteous, neat and clean.

We have had some issues with our system. However, the team at Select Security has been nothing but customer service oriented and accommodating in rectifying the issues. They have been very proactive and courteous in making us a priority. They sent their territory manager and a technician to expedite the install today. Both gentlemen were extremely knowledgeable and professional during the process. I would definitely recommend them because from everyone I have talked to from Select Security, they are one of the few out there that make sure their customers are their number one priority.

They did a great job

Our Select Security tech, Ed, was very prompt for the appointment. As he did when he installed the upgraded system, he was very professional, polite, and knowledgeable. Took less than an hour, and everything was running smoothly again.

James (the technician) was incredibly professional and courteous. He took the time to explain everything and showed how the app worked versus simply doing everything. I would recommend James and Select Security to anyone in need of security systems.

Installer was professional and on time

Very good visit. This is the second time I’ve had the pleasure of Steven’s expertise. He’s friendly, professional and very knowledgeable about his product. I would highly recommend him.

We have sold ar house and I request to terminate the service from Select. They informed me I was in a five year agreement. The first agreement was auto renewed. I was told I would pay for the full five years to close the agreement ($2500). They sent me the agreement that was not signed by me and agreed to reduce the cost to $1300. I have a very basic system and the month rate is $44.99. I have not been very happy with the service and planned on going to a different system provider. They have offered to move the service, but I am saddle with them for five more years. That not the right way to do business.

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We were impressed with the system. The monthly cost was a driving point as was the ability to easily install the sensors and equipment. We had no difficulty with the installation. We did, however, receive 3 false alarms. They were able to help us and determined that we needed to reduce the sensitivity of the sensors. Since that time, we have had no problems. My one complaint is that I could not reach the office on the weekends.
We ordered the basic package of $259.95 and added extra sensors since we have 5 entry doors/patio sliders and a 3 car garage. We, also, ordered the extra siren for $59.99,since we do not have close neighbors. We felt the total price was reasonable for the size of our home.

We have been with Select Security for 5 years and have received reliable equipment and service from the start. Phone contacts with Select Security on any concerns are directed to individuals who can address the concern and provide a solution/answer. Two individuals (Dave and Ken) have been particularly helpful.
The home security system has been functioning well for 5 years since our home was built and the system was installed.