Get matched with top pool and spa technicians in Charles Town, WV

"as advertised"

"Best of the best. Our pool is 25 years old and three years ago AnthonySylvan did an entire rework. Last week we had a problem with our plaster in one small section of our baby pool and even though out of warranty item they came today and fixed our plaster and we are up and running again. Awesome customer support"

"We had a terrible experience with Perfect Pools. After a 2 year process of building the pool, we felt that it was losing water. We let them know and we’re answered with “it’s evaporation”. It wasn’t, there a pipe blown under the pool. Of course they claim not their fault but several other contractors and engineers believe it’s been there for a very long time. The finger pointing is just ridiculous. Our original texts to them about water loss seem to indicate the same. They did not coordinate effectively with our hardscaoer and 4 years in this very expensive disaster we sit with a cracked infinity wall that they removed tile from that they agreed to fix almost a year ago. They ripped up patio tiles and railing that now is a danger to our kids and guests, the infinity edge has never been level, the spillovers just pour water on the patio and the pump blew after 2 years and had to be replaced. The deck jets have all blown twice (there’s a filter for deck jets that apparently we don’t have) and what we really want at this point is a safe, working pool. Cannot get them back to finish the work. No returned texts and their voicemail is full. Must be too much to ask after spending hundreds of thousands of dollars. Wound give them a negative rating if we could."

"My pool deck was a sunken mess. American Concrete was able to make my pool deck completely level again. No more tripping hazards for my grand babies!! Would use them again in a heart beat."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"We just had the pleasure to meet Zhyair at the Flohr pools in Martinsburg WV.. He has the absolute best customer service and was so helpful with helping us get our pool supplies. Zhyair we appreciate you! My hubby had a heart procedure recently and Zhyair not only had the best customer service but he offered to carry out our pool supplies for us. It’s not often that you have world class customer service at this level in other establishments. Flohr pools - our family still loves our pool that y’all installed and you will always have our business!"