Get matched with top small appliance repair technicians in Accoville, WV

"Great! Punctual easy to work with cleaned up area when done"

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Murphy's Family Services should never be hired for electrical work. They are a company that cuts corners and takes advantage of its customers. Before writing this review, I made multiple attempts to contact Murphy's Family Services. When they finally answered and I asked if them if they had a minute to talk to me, they said “no” and hung up. This is the level of service Murphy has to offer. I hired Murphy's Family Services for a full day of service on August 7th, 2020. Based on the previous reviews, I expected a professional that could do things in a safe and timely manner. Unfortunately, I ended up with incredibly slow service, multiple electrical code violations, and a complete lack of professionalism. The day started with the electrician coming an hour late. Luckily, I currently work from home so I was able to greet them at the door and run through everything I needed to have done. He told me everything was good and got to work. After only working for three hours, the electrician walked over and informed me he didn't have the right supplies for the rest of the work so I would either need to cut the visit short (half a day) or pay for his time while he was out shopping for the supplies. This was a big red flag for me because we had gone through the list upon arrival so he knew at the start he did not have the supplies but stayed quiet. Also, one day of electrical work was a much better deal than doing two half a day ($929 versus $764). I was at a meeting for work during this conversation so I didn't have time to really talk this through with him. I just told him that he needed to finish the basement light (since that was a high priority and still not started) and that I would call to discuss if I wanted to do the rest of the work another day. The work completed in a four hour period: * Replace a two-wire (ungrounded) electrical outlet with a three-prong - I told the electrician I wanted a GFCI outlet put in but he told me this was unnecessary and installed a grounded, three-wire electrical outlet where there is no ground to connect to. This was the first National Electrical Code (NEC) violation. * Replace an improperly installed light fixture in the basement with a proper one - The previous homeowners had improperly installed a hanging fluorescent light so I asked my electrician to take that light down and put in an outlet so that the new light could be installed correctly. The new light was a LED shop light with a cord. The electrician ignored my instructions and cut the cord, hard-writing the light into an electrical junction box. This is the second NEC code violation. To get this fixed, I will have to buy a 3rd light fixture since the cord has been cut. * Replace a ceiling fan in my bedroom - This was done very poorly. For one, the electrician forgot to connect my light switch to the fan so now the light/fan can only be controlled via pull chain (my light switch does nothing). - I also noticed that the ceiling fan swings quite a bit and had another electrician took a look for me during an estimate, they told me that I didn't have a fan rated box installed and there was a risk of the fan falling on us when we were sleeping. This was the third NEC code violation. * Add an electrical outlet a foot away from an existing outlet - The outlet seems to work but I'm hesitant to use it because everything else was done incorrectly. Do not hire Murphy's Family Services for any electrical work!"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"