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"Good, what I wanted"

"The Roto-Rooter plumber was great and explained everything clearly. He fixed the issue and left everything neat and clean. The reason for the 4 star is they were supposed to call 30 mins before arrival. They showed up without calling and I had to rush home from work. The 4 stars is also due to sticker shock (no fault of the plumber). Original quote was $720 for a clogged drain. They knocked it down to $500 with only a 30 day warranty rather than 6 month. He found the clog at 35’ (10’ beyond my 25’ snake) in less than 20 mins. I now know I can get a 125’ power snake with all the different pipe size attachments for $300. I do appreciate the promptness of Roto Rooter, ease of scheduling, and fixing the issue right away, but I will invest in my own 100’ snake before spending $500 for 20 mins of labor (not including their travel). Thanks Roto Rooter for jumping on this and fixing the issue in less than 24 hours after contacting you."

"Wow! Randy the technician was amazing and friendly! Diagnosed the issue in literal seconds. Changed out a capacitor for a very good price and AC is back up and running great. Will def reach out to them first when its time for a replacement system."

"Everything about this project was great: getting an estimate, scheduling the installation, the installer, and the product. We should have added a Solatube to our dark hallway a long time ago. This was an excellent investment, and worth every penny."

"I was very impressed with the 3 employees that I had interactions with. You could tell that they took pride in their work and more importantly, cared about the customer. It was an absolute pleasure hiring this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Annual service was performed very well."

"Responded very quickly with a estimate. Competitively priced. Knowledgeable. Good installation. Good clean up."

"I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future."