Empire Home Remodeling

Alex was our salesperson he did a great job of showing us what needed to be done regarding our project, (which was installing a new rear door). He was very understanding of our needs and wants. They were the first company who came out and we went with them without getting any estimates from any other companies. GREAT JOB.

We had Alec Atkins from Empire Home Remodeling come to give a quote on replacing our windows. He was very professional, and did not hard sell us into buying something we did not want. Very nice and personable. I would recommend him anyone looking to replace windows.

Mr Atkins was very knowledgeable about the windows that he was selling, very friendly. Mr Atkins was not pushing me to buy the windows which I like. Once again thank you for your professionalism. I look forward to getting my new windows installed! Kelly

Alec its been nice meeting with you again! Very well mannered and polite. Easy to speak with. Empire overall has always been easy to work with, and do a wonderful job installing. This is now our 3rd project with this company , I highly recommend them to everyone !

We've met with Alec 3 times now , and moved forward with him 3 times on 3 different projects. We love our gutters , we love our storm door , we are excited for our new Egress Window!. We really appreciate that Alec actually takes his time to listen to us. Thanks again Alec and Staff!

Alec came with no high pressure tactics, only professionalism. He was very knowledgeable on the products and answered all of my questions. He was a pleasure to deal with compared to other salesmen!

Completed our initial meeting for new patio doors. The interaction with Alec was great. He provided great detail about the product and next steps. He answered all of our questions. Positive experience.

The meeting and interaction we just had with Alec was excellent. We are new home owners who are in need of two new patio doors. Alec took his time and went into great detail about the product and what the process would involve. He answered every question we had to our satisfaction. It was an excellent experience!

We are so thankful for Empire Home Remodeling and Alec who came out to give us an estimate. We have been needing a new front door for quite some time and we are excited that we were able to sign a contract for a new one. Alec was on time, very communicative, and not pushy in his sales. We were able to get everything that we wanted in a new front door and can't wait to have it installed!

Alec was great! Very professional

As a new homeowner, I was unsure where to start when looking to get my windows replaced. Enter Alec from Empire Home Remodeling and he sold me right away. He explained the process from start to finish and was extremely professional. He assured me that I would be satisfied with the quality of work and the price. I highly recommend this very professional company!

Alec came to quote us on some window replacement. He was a true professional, not pushy and we signed a contract with him. Their prices were the best!

Alec did a great job explaining to us the benefits.

We replaced all the windows in our home (22 total), including 2 basement casements and 2 garage). We also replaced our entry door. The salesman was great but a little too "hard sell." He was determined to leave with a signed contract. It is good that his visit was the last of 4 that I had arranged, so I knew exactly what I needed and wanted. The windows came in sooner than we expected. The installation was fast, but split up, as the front door came in after the windows. The two installation teams were phenomenal. Zero mess, zero damage to the existing frames. The second team also did the front door, with equal care and workmanship. Upon inspection, 3 of the glass panes and very fine interior scratches. The project manager ordered replacements and these were switched out seamlessly. Overall, I highly recommend Empire. Since our windows have a lifetime warranty, I won't need them again for that! However, I would use them again for other projects.

I have NEVER had the priviledge of hearing a salespitch like the one I heard from Darren Hill. First, he was prompt, professional, courteous, friendly; like most salespeople. But what made Darren so different, is that his FIRST great character quality is that he was a really good LISTENER! (Usually salespeople mostly talk/sell.) He would try to visualize my dream, and reiterate what I wanted. He asked questions, instead of just trying to push us into buying the most expensive things, like the other company's salesmen. As he was showing us Empire's products, he also stopped and answered all our questions. Sometimes he'd have to answer our questions more than once (because it's a lot of information to take in and we couldn't remember it all), and was very patient and good-natured about it. He completely respected our budget and did not push us into anything. When we mentioned that we were having other estimates done by other companies, he asked us which ones. He could tell us OFF THE TOP OF HIS HEAD, exactly how much those other companies charged per window, as well as pulled out their pricing sheet. We asked him what makes Empire better than the other companies, besides just their price, and he not only could rattle off the superior qualities of the Empire products, he was knowledgeable about their products, as well, AND - get this - he told us the other company's pricing, because he priced them out himself, and chose Empire! He showed us photos of his own home and their windows. Darren is so articulate, polished, pleasant, charismatic, resourceful, gives attention to detail, worked an estimate on the spot, and has the kind of memory I wish I had! He has followed through on every last detail, and has been truthful throughout the whole process. After the sale, and signed contract, Darren answered EVERY SINGLE call and text on the same day, or if we called after hours, always by the next day. My husband and I are VERY excited about new windows & siding!

We didn’t feel pressured with salesman. The target date for installation was met. The crew was amazing! They were done in about 8 hours. Took off false ceiling above our tub & replaced sub floor under tub. Any problem that came up they knew exactly what to do! Getting a company that you can trust is most important. We’re very happy with the results!

New shower looks great. Ray and Mikey went the extra mile to make sure everything was done right and that we were happy with everything. Highly recommend!

We highly recommend Empire Home Remodeling. They replaced all the windows in our home. Outstanding product and customer service. Professional and personable from start to finish. They showed up on time, as promised, and replaced all 20 windows over the course of 2 days. We couldn't be happier! Our new windows are not only the most energy-efficient on the market, but gorgeous as well!

Got a contact call from Victoria initially. Her award winning personality was a huge first step. Alec came and measured and presented options and demonstrated the top of the line window. Rick followed up with a final measuring. Then Megan stepped in and was the liaison between me and the factory. She offered me options on the bay window for my living room. She kept in touch as to production schedule and the subsequent installation schedule. Their crew came out while I was away and did a thorough and clean job. Never would have known someone had been in my house in my absence. Give them a ring for your window needs. You will be well served!

Empire, from start to finish, we’re professional and very knowledgeable of their products. The crew that came to install my windows were incredible. They worked well together and paid attention to every detail. I had 16 windows installed in 2 days. They look wonderful and I’d have no problems with hiring this company again. (Due to Covid, it made it a bit difficult for the availability of the materials to make my windows. It took some waiting, but I see that as beyond Empire’s responsibility and has no basis for me to have issues with them.)

Excellent. I highly recommend them.

great job, very professionally installed and great product!! Home is now toasty warm, and they look good!

EXCELLENT!!!! From the sales rep to the pro installer!!! I am very picky about communication and follow thru. Empire exceeded my high expectations!!!! Quality products, with an awesome team is a sure fire win. Empire shall be doing all my future remodeling projects. HIGHLY RECOMMEND!!!

great experience, initially had two windows replaced in upper level, they look and work great, so good that i have already hired Empire again for the rest of my windows

Everything went well, the process was smooth, easy and professional from start to finish!