Get matched with top basement waterproofing pros in Mount Pleasant, WI

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"We had a small leak that only happened in severe rainstorms. Instead of diagnosing this problem the salesperson wa ted to sell us their complete system. They painted a picture of a poorly constructed basement with many problems. We resisted but finally agreed this was s mistake, because the only problem found after tearing up our basement was a dead sump pump and maybe extra weep holes could have been put in the crock. The original basement drainage system was correctly installed to code. Now our perfect basement floor has permanent scars and we are still fighting the concrete dust leftover from the project. The workers also damaged our vinyl siding and stained it with some type of solvent when cleaning areas that were marred during work. They are probably solve severe basement problems, but we were definitely “oversold”. We made a regrettable error in trusting their expertise."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"I have had Reuter Foundation repair come out twice to my house to fix some cracks in my block foundation and footing, and they were very respectful and reasonable with the entire process. I couldn’t have asked for a better local company to come out and do the work correctly as well as in a timely manner. I will definitely call them back for any other needs that may arise in the future as they made me feel confident and safe with the repairs they have made already."

"My basement had wall crack steps, horizontal cracks, bowing issues along with moisture issues. Water would come in the basement regularly. Everything was taken care of by RENEW about 6-7 years ago. They replaced some of the foundation bricks, installed a drainage system, placed reinforcement rods along the walls and installed a sump pump. RENEW also helped me with additional request as the project progressed (removing personal items, etc). On the exterior they added and pitched dirt along with placing decorative rocks. I’m writing this 6-7 years later so I’m sure I’ve left a few things out. Since having the work done, my basement has been dry. THERE IS NO WATER/MOISTURE PROBLEMS AT ALL! RENEW is a family business that takes pride in their work. They are dependable, personable, reasonable with cost and most of all knowledgeable. Most reviews are done relatively close to when the work is performed. My review is years later which should tell anyone reading this, they do excellent work at a reasonable price."

"Hector and his team did d an outstanding job. My new driveway is beautiful. They showed up when promised and worked hard all day. They found a problem with the foundation of my house that needed to be repaired before replacing the driveway and rebuilt the foundation wall next to the driveway. I would recommend them to anyone needing concrete work done."

"Very responsive, clear and professional. Gave me information I needed and then some."

"This company is fantastic. They went above and beyond what was required for a small project that I didn't have the time to do myself. It's so difficult to find good people to do these jobs, so I was really grateful for the fast, reliable, and high quality service. I would hire them again in a heart beat. They got right back to me when I initially made the request for service, and even though they said they were busy, they went out of their way to accommodate my request in a short span of time. They also communicated consistently and reliably when I messaged them about the project. This company gets my highest endorsement."

"My job was complicated but good result"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."