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"Picked up blind, repaired in shop, and returned same day, outside of their normal work hours."

"December 31st, 2018 Dear Wasco, My Dad and I purchased Wasco windows for our home in 2001. A total of 18 windows. At the time, my Dad considered purchasing our windows from several difference area companies. He traveled to each of them comparing the price and quality of the windows. After doing his homework, my Dad decided that Wasco would be the best company to purchase the windows for our home. My Dad was retired and I was still working. We decided to split the cost of the windows. I am quite certain that one of the things that helped my Dad to make his decision was the Lifetime Warranty that came with the sale. I did not think a whole lot about it then but my Dad did. A few years ago, I noticed the black seals inside of the windows had began to buckle. I also noticed the shades in my bedroom would move whenever it was windy outside. So I called to express my concern. I had not looked at the paperwork we had saved from 2001. I was scared to death to have a technician come and look at my windows because I knew it would be difficult for me to pay for 18 new windows to be installed. I was thrilled beyond measure when I was told that our windows were covered by the Lifetime Warranty. If I could have done cartwheels, I would have! The receptionist I spoke with was friendly and really helpful. She explained that she would send out a technician to look at my windows. A few days later Brad arrived. After closely inspecting several of the windows, he got out his measuring tape and measured every single window in our home. I was told that I would need to only pay for the trip charge ($54.95) and that all other costs would be taken care of. I was SO IMPRESSED. It is not often in our day and age you find contractors or companies who are willing to stand behind their products and work. This is exactly what Wasco does and did! A week or so later, Brad and Rob returned with brand new glass and seals for all 18 of our windows. They spent all day working. Both Brad and Rob were friendly and professional. I felt comfortable having them in my home. One of the duo stayed outside working in the truck installing the new glass and seals into the window frames. While the second gentleman removed one window at a time, took it outside and then brought it back in and re-installed it once again. It was quite cold out the day the windows were installed. I was grateful for how well Brad and Rob worked together and how quickly the windows were changed out. The new glass and seals have made a huge difference in the warmth we feel in our home. The shades do not move a bit even when it is extremely windy outside. I am handicapped and really appreciate the tip in windows. It would be extremely difficult for me to remove windows and screens to clean our windows. The tip in/out windows make it possible for me to still clean our windows. I am really thankful for this. I would highly recommend Wasco to any of my neighbors and friends who are shopping for new windows. Its wonderful to find a company and its employees who take such great pride in their products and service. Thank you Wasco for making it possible for me to take good care of our home and family. CherylAnn Order #72642"

"I am writing a follow up review, because I was really pleased with the plantation shutter that John customized for my oversized kitchen window, He made sure that I was completely satisfied with the shutters and made sure the design was exactly what I wanted. I know that I would not have been able to get this design from another place. It is so unique"

"Great! Josh our sales rep was knowledgeable and low pressure, ensuring we got our questions answered so we had the right product for our needs and price point. The team of two installers did a terrific job and left no mess! Our new windows looks great and function even better."

"Alec came to quote us on some window replacement. He was a true professional, not pushy and we signed a contract with him. Their prices were the best!"

"The installers did a very good job without any mess. One window had a crack and one bad screen. These were fixed no questions asked."

"great experience, initially had two windows replaced in upper level, they look and work great, so good that i have already hired Empire again for the rest of my windows"

"The customer service from choosing the window treatments to having them installed was excellent. The communication was always prompt and professional. We would definitely recommend their services."

"Shane put together a shed purchased from Lowe's and he did an outstanding job. Will hire him again if I have any projects."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n