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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I would not recommend. At all. For 4 months we have been fighting with the owner to rectify our inept install. It all began with the salesman who over promised and under delivered. Then the main installation person was in a huge hurry and left behind many unbelievably careless mistakes and we are still finding more. One is even a fire risk. I could go on and on. My husband is an electrical engineer and is fixing them as he discovers them. However, the worst, we do not have the outside heat pump that our huge house requires, they simply installed the lower level unit they happened to have on hand. Dishonest! The owner is attempting to manipulate us to just walk away. He is pushing us to the limit when he should simply admit his employees screwed us over, make it right, and then we will go away. My husband is a pit bull and he isn?t going away. The fight goes on. "

"I have been a faithful customer of Grassi’s for 5+ years. They’ve installed 3 systems for me and serviced 4. I am a small business owner in town and don’t take negative reviews lightly. As of today, Grassi has lost me as a loyal customer. Over the past 6 months we’ve had consistent issues with a couple systems (5+ call outs to 2 properties). To their credit, since the units are under warranty they say they will warranty the parts. Even still we are at $1,700+ costs thus far. Today, our tenant was cold and turned on the heater. It is 60 degrees outside. Grassi is charging for another callout as the units that they worked on within the month threw another code. Their technician, Cody, called us and told us that this is an operator error, blaming our tenant for their machine malfunction, as these are “not designed to heat when the temperature outside is above 60”. These are the only heat source for the house as recommended and installed by Grassi. What is our tenant supposed to do? I don’t believe this is an engineering issue as I have more faith in Carrier (the brand installed) or my tenant, who deserves to be comfortable. My take is that this was either poorly installed or poorly recommended. When asking more questions Cody, the technician, told us that we knew nothing about refrigeration and hung up on us."

"Chris and his team did an excellent job rebuilding our chimney. He is an excellent communicator and great at managing expectations with zero BS. Thanks again, Chris!"