Get matched with top water heater pros in West Richland, WA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Technician (David) arrived well ahead of the scheduled time block (calling first for okay), quickly diagnosed the problem and replaced the needed part. Since the A/C is over 20 years old I was prepared to replace the unit and was relieved that it was a simple repair. David was excellent at explaining what was going on. Will definitely call again when service is needed."

"It went great! Jon was able to come almost a week earlier than they originally estimated. He left a clean area and functional dishwasher and happy housewife when he finished. And we even got a senior discount. Great folks!"

"Stephan and James were very professional explaining the problem with our toilets and how they were going to fix them. also adjusted hot water heater. very nice young men. We would have them again without reservations!! Good job guys!"

"So, I was told by two different rooter companies (both national franchises) that I needed to dig up and replace my lines. The update would have cost more than $10,000, according to what they were telling me. Just to clean it out they were saying some nonsense, like, $1400. I called drain surgeon. They cleaned it out for $153 after tax. I will call them first, from now on."

"My fireplace decided to go into alarm mode during the HEAT of the summer! Even though their technicians were BUSY helping people with cooling issues, they made time to squeeze me in. I am forever grateful because the noise was quite loud and irritating! They always go above and beyond! THANK YOU!!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"They were AWESOME!!! Roto-Rooter man said he couldn’t fix it, charged me $400 & said he would send me an estimate for repairs. The estimate was $19,000. I got a 2nd opinion from Generations Trenchless and Plumbing. After looking at the problem & asking a few questions, Thomas believed that his equipment could clear the problem. It did. I paid him his usual $189 fee & breathed a big sigh of relief. THANK YOU GENERATIONS TRENCHLESS."

"Outstanding. They were very professional also on time every day. The job took about 8days. The employees was outstanding. I want to mention the names of all the employees that we worked with. Robert, Pedro, Jesse, Dave also Doug they were a great team they all worked together. We had the job done March 8 2020. If you want a job done correctly please think of them. They are outstanding people and a great company"