Get matched with top toilet pros in Tracyton, WA

"They started in mid-October and promised to be finished 12/15. They sort of finished 1/28. They promised me that all three of them would work on my projects simultaneously and that they would get everything done quickly. Instead, there was usually just one guy working on things. The shower pan that was installed in my walk-in shower was done incorrectly so it leaked for about a month before I caught it. They did come back to fix it. The measurement of my kitchen was so off that I had to send back two cabinets and purchase another cabinet to make things right. They screwed up the shower door installation in my main bath so badly that it was unusable. That was in January. They eventually came back in April to fix the messed up tile in that shower and said they'd be back in a couple of weeks to finish things up. They didn't offer to come back until last week. By that time, I had already had all the little things and the new shower door done."

"Great communication and thorough work. Would hire again."

"They came within a day and converted by old 3 knob setup to a more modern 1 knob setup which required cutting and reconfiguring pipes. The whole job was done in a half day and the shower/bath was repaired. Very nice plumber and front office team as well."

"Arrogant, rude, and disrespectful. I cannot believe that people choose to use this guy's services. First off he shows up to the job site a few hours late. He then proceeds to give me a bid so high that I thought he was joking. We are talking almost 4 times as much as the average of everyone else's bid. As we are walking back to our vehicles I ask him for my plans back. He then smugly proceeds to tell me that he left the plans back at the job site because "they are not his plans". At that point I raise my voice and we begin a heated back-and-forth. As he is leaving he backs up on my lawn then as he is pulling forward he manages to run over a 35 gallon cooler that he apparently could not see. The whole time yapping about how he does so much better work than everybody else and how he's booked out with jobs. If he sees this he will probably comment back that this is not what happened but I have cameras that would prove otherwise. As folks here have stated Skyler is rude disrespectful arrogant and overpriced zero stars."

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"DS did a great job helping us with some fast upgrades on a recent rental property purchase. We used them demo some kitchen cabinets, counters and bedroom carpeting and install new quartz countertops and tile accent wall. Their prices were reasonable and they fit us in quickly. They were helpful, flexible, and the communication was great. We would happily use them again."

"This was by far the absolute worst experience that I have ever had with any company. The plumber came out for a shower that was not draining. I am on septic and let them know that my septic was just pumped in July. However they wanted to check anyways. After checking under the baffle inspection, I was advised by the plumber that my septic tanks were full and needed to be pumped. I contacted a septic company they came out first thing the next morning and checked my septic tanks, they were not full and ironically enough was able to pull out a huge clog of toilet paper from the baffle. He advised this is something that the plumbers do but since we just had one out the day before and they did told us the wrong information he would happily fix the problem for us. My husband called Riley Cahill (the manger) the next day to try to talk to him about the situation and try to find out why we were charged so much since there was not an itemized receipt. Riley proceeded to get very defense and angry and HUNG UP on my husband. He then called back left a message that saying he will check with his plumbers on Monday and get back to us. Monday morning I called Riley Cahill to have a conversation of what went wrong and how we will remedy the situation. He proceeded to once again get very upset, raise his voice and was insanely disrespectful (telling me to be quiet and stop talking). Then hung up on me as well. After that he called back to tell me I was wrong, and hung up on me again. I told him during the conversation that I was going to warn anyone I could not to use this company through reviews, DO NOT USE THIS COMPANY!!!!"