The Plumbing & Drain Company - Go Rooter
About us
Local, family owned business which employs only licensed, journeyman plumbers and does not use subcontractors for any plumbing or drain cleaning related services provided. 45 successful years of experience in the plumbing industry. Because we acquire new customers nearly exclusively through, "Word of mouth," advertising, and retain those customers with our outstanding service and terrific pricing, we don't have to spend the thousands (or even millions) of dollars on marketing that other plumbing companies do. This means that you, our customers, are not paying for all of that unnecessary advertising either. It's also how we are able to provide the great service that we and our customers expect while charging rates that are lower than our competition. You will always know and approve the cost of the job before we begin any work. There will never be any surprises when you see our final invoice. Award winning. Additional address - 4941 N Island Dr E, Bonney Lake WA 98391.
Business highlights
Services we offer
Plumbing, drain cleaning, electronic water leak detection, gas piping, hydro jetting, sewer repair, sewer replacement, sewer video inspection, water heater repair & installation.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 1% | ||
| 3% | ||
| 2% |
They give us a special price based on that we call them for our rentals. They normally charge a higher price than that.
occupied apartments over the course of 3 weeks. The crews were
punctual, tidy and worked well with the residents and the onsite
property managers. I was very pleased with their work and have added
them to my preferred vendor list.
Called on 8/9/15 regarding a on-emergent leak that I thought might be the hot water heater, and scheduled for the next day. Was told the plumber would call before arriving, with an arrival window of between 2 and 4.
The plumber did NOT call ahead, but did arrive at 3pm. I didn't get her name, (sorry about that) but she was very knowledgeable and gave me all my options without any high pressure sale. I live in a mobile home, so the water heater is elevated about 3.5 feet off the ground. She couldn't do the job on her own, and no one was available to come out that day. She called the office and we rescheduled for noon the next day. Not a problem, since it was not an emergency. I asked her to please call ahead so I could be sure to be home when she got there. She said she would.
She arrived the next day on time, but again did NOT call ahead to let me know. Annoying, but far, far from a deal breaker. The person that was supposed to help her didn't show, but didn't mention it until the job was done, and she installed the tank BY HERSELF. I was very impressed! She did an excellent job, cleaned up after herself, was courteous and professional. The job was done at the price I was quoted and in a timely manner.
I think I've found my long term plumbing service! In The Plumbing & Drain Co can tell who the plumber was, please give her my thanks for a job well done.
My kitchen sink plugged up about 9:30 PM on 12/22/2014. Of course I was in the middle of pre-Christmas meal preparation. This has happened before and I knew that I could not fix the plug. The next morning (12/24/2014) I went on Angie's List to find a plumber. Called the Plumbing and Drain Company. When I spoke with the scheduler and explained my problem, she gulped, and then said that she would try and get me into the noon to 2 slot, and if a plumber came available sooner, they would be sent.
About 2 I got a call telling me that I had not been forgotten, and that I would get the next available plumber. Problem was the plumber would be coming from either Tukwila, or Kent. At 2:30 I got the call that the plumber was enroute, but SR167 was at a standstill. By 4:00 I had two plumbers at my house!.
Clearing the block did not take much time. What really pleased me was the price. I have been charged almost $300 for the same service in the past, and on Dec 24th, I was prepared to do the same. When I was told that the total price was $168.00, I thought the price to be very reasonable.
I was very pleased with the service provided, and the professionalism of the staff that was sent to my house. I will use this company again in the future.
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