Fischer Plumbing
About us
In business since 1977 - Seattle’s Plumber. Fischer Plumbing adheres to a service philosophy founded on the understanding that people deserve to be treated with utmost respect by those who enter their homes. Everyone in the company strives to deliver a level of service excellence that will make people want to work with us again and recommend us with confidence to friends and neighbors. Everything about the way we do business is focused on building long-term relationships. Here’s our formula for success - We use only the highest quality materials and fixtures. We only employ conscientious, highly skilled professionals. We bring a level of expertise in Sewer and Drain Services, Furnace Repair, Remodel Plumbing and Re-piping that has made us a leader among Seattle plumbing contractors. We intentionally under-book our technicians to leave room for any plumbing emergency. We clearly explain options and estimates, allowing the customer to make an educated decision about what services should be performed. Our technicians live all around Seattle and the Eastside, which enables us to provide timely service to customers anywhere in the area.
Business highlights
Services we offer
Air Conditioning, Backed-Up Drains & Sewers, Drain & Sewer - Clearing Clogged, Drains, Furnace Repair, HVAC, Heat Pumps, Heaters, Heating, Kitchen & Bath Remodels, New Plumbing, Plumbing, Roto Routering & Hydrojetting, Sewers, Water Heaters & Re-Pipes
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 15% | ||
| 6% | ||
| 4% | ||
| 4% |
Richard came in and took a look at the situation, the installed a new toilet flange by screwing it into the wood subflooring, installed the toilet bolts, then installed the bowl. He did a great job. The problems:
1) I had to wait more than a week for my appointment.
2) Fischer's rates are ridiculous. $75 trip charge, then charged me for 45 minutes for the service call and $45 for parts that included a flange (I found the exact same thing at Home Depot for $9), 6 stainless steel screws, and two toilet bolts. That's quite a markup!
3) I called the company no fewer than 6 times to try and get clarification and/or a correction on the bill. The first person (Sherry) couldn't do anything but read the bill back to me. Not very helpful, as I'm been reading for 60 years. She told me I would be getting a call from the GM. He never called back, so I called Sherry back AGAIN to get his name and call him myself.
4) FINALLY, I got ahold of Terry, who would not work with me at all when I brought my dissatisfaction to his attention, saying that everything was charged correctly.
Personally, I think that my multiple attempts to have the bill explained/corrected should have, AT LEAST, resulted in a 10% reduction in my bill. Sadly that did not happen.
I was overcharged, and they know it. Go find someone else to do your light plumbing work...these people act like they're doing you a favor to even take your phone call.
After 6 weeks I finally got a phone call about the bill scolding me for not paying and I explained not only had I not got a bill yet that i need them to come fix their work. 2 weeks go by and I finally get a bill, but not the call back I was promised. 7 calls later I have still not got anything fixed. Worst customer service ever.
Licensing
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