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"IT HAS BEEN OVER A MONTH AND WE STILL HAVE NO HEAT! We started having problems with our heater on December 25th 2022, so on December 26th 2022 we contacted American Home shield warranty company, who we have had an account with since we moved into our home over a year ago. They took our $100.00 deductible and sent out a technician from Mountain heating and cooling LLC on December 30th, he informed us that we have a bad high-pressure switch on our compressor unit and would need to remove the refrigerant to change it and told us it would be over $1,000 out of pocket to replace the refrigerant that he would be removing. The technician then left without leaving us any sort of paperwork or even a business card. Since then, we have contacted them repeatedly to find out when the repair was going to be done can they informed us several weeks later that the technician still hadn’t submitted the evaluation of the needed repairs so we asked them to contact Mountain heating and cooling LLC to get things started since the weather has been below freezing many nights. We called them again a couple days later and they told us they needed to order the part so they could send it to the technician. This went on for multiple days with us calling for updates and after another week we informed them that we found the correct part for $36 and would purchase it and it would be delivered in 2 days and asked if they would send the tech out to install it, we also found the refrigerant new and factory sealed for $35 a pound but they refuse to use our parts. and they informed us that no, if we purchased our own part they would not cover any of the repair. They finally sent an estimate for repair on January 11th for $700 cost to us out of pocket even though we have a warranty with them, to replace a condensing unit and made a note that the pressure switch was shorted out (the pressure switch is not shorted out is open and our condenser unit inside the house they quoted us for is fine and was never looked at) They informed us by text message sent on that date the part would arrive on January 25th, and they would schedule the technician to come out we didn't hear anything from them so we called them on the 26th and they told us it would be another week. We contacted them again on January 31st to ask when they were going to be completing this repair and they told us they only get their parts delivered on Wednesdays. We are supposed to call them back yet again on Thursday the 2nd to find out if they have received the part that they ordered, so they can send it to the technician. Contacted them on 02/02/2023 and they have not received the part and again we play the waiting game this company needs to work with the home warranty company who keeps telling us that it’s Mountain heating and cooling LLC fault that they can authorize the repair and Mountain heating and cooling LLC has lost their purchase order."

"Surprised to see some of the bad reviews here because we've had only a great experience with Hayes. We had a much larger project than most people: we were makes some updates to our ADU and it was an opportune time to not only add a mini-split for the ADU but also make some non-trivial updates to our basement ductwork, which Hayes did at a reasonable price. Additionally, they replaced our house's dated heater with a heat pump (and secondary furnace). While we were waiting for work to begin we had them come service our tankless water heater because the exhaust outside our home smelled weird and they found moisture *inside* the unit (didn't charge us anything for the servicing since you can't service a unit in this shape). We ended up hiring them to replace that (by the way, they didn't switch off our hot water until replacement time - we were OK to use our old unit in the interim), which they did when they came for the other work. Additionally, they replaced the condensate drain pipe (several feet long) the previous homeowner had done a shoddy job and they were leaking (an issue we were aware of). I am not sure if they charged us for this in their original quote but am doubtful (as they were doing so many things for us the cost for this particular work was lower than my father in law, for whom they replaced a water heater for unrelated reasons). To add to all this: the crew was super professional and everyone was masked when interacting with us. I'm extremely happy not only with our new heat pump and mini split but with the ductwork (they made some adjustments for no added charge to improve air flow to our second story). Oh, and if that wasn't enough: there was an ugly hole in an old brick chimney in our basement used decades ago for an older heating system, which they cleaned out and filled in for us without any additional charge. Some contractors are a pain to reach, but not Hayes. Their office was easy to reach, as was our sales person, Bill, who was even easily available to us when I had a question after the install was done. Would certainly recommend Hayes to others."