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"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"Great. It was not an easy job but they went the extra mile to get it done. Thanks."

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"ORGINIAL POST: DO NOT USE THIS COMPANY!!! After spending over $2,000 on pumping, inspection and camera work, I had one simple request- WAIT 30 DAYS BEFORE SUBMITTING FINDINGS TO THE COUNTY! We were trying to work the problem. I called TWICE about this and was told both times, no problem, we will wait. They submitted it this morning. Because they did not respect my wishes to wait, I now have to pay over $20,000 through the county when we had a plan in place to avoid that and get it fixed independently. Go with a company that follows instructions, not absolutely ruins your life. Thanks for the 10 year debt I will now have due to your negligence. My realtor and contractor will be referring all other agents and all clients elsewhere, and notifying them all of this unprofessional behavior. EDIT: Here's how I would have expected Serena, the office manager I spoke to today to enter the conversation: yes, you're absolutely right, we did breach agreement, how can we make it right? Here's what happened: per her: "there was a human error that was not our fault. The result would have been the same no matter what" (no it would not have and she has no way of knowing that). "I have you on record asking not to submit it at all" (I told her yes I did say that, then asked what's the extension period, and we're getting off track). "Here's the history of your septic system" again no, we're getting off track. You admitted three times in this conversation you breached our verbal contract. You say the results would have been the same no matter what, but that's absolute garbage- no way she'd know that. If you truly have nothing to hide, and know you messed up (which you admitted to) send me the phone recordings I requested not respond "we will be happy to do that upon getting subpoenaed.""

"The tech explained everything and was very polite."

"Nick came out to provide an estimate for installing a pressure reducing valve for our high water pressure. He was professional and his estimate was reasonable. He was able to fit me in the next day and came back. as promised, installed the PRV and a new box for it out near the street. It’s working great!!! Will definitely call Nick at Alliance for any future plumbing needs. . "

"All personnel involved were great at their job. From the estimate through the completion, everyone was professional and thorough. What began as removing a concrete drive to allow a plumber access to the sewer main line, became their completing the entire project. This occurred due to the depth of the line. They completed the job quickly, with minimal inconvenience. While they were here, I couldn't have asked for a better experience for a significantly difficult repair."

"If you do not make your first call to Hemley's, your making a big mistake. This company stand above the rest for their professionalism, work & business ethic's and their customer service at a fair price. This company should be the first one you call, they will assess and find the best solution which many other contractors wont do. If the scale went to 10, I would give them an 11."

"Mark was prompt, knowledgeable, and did a great job. I also appreciated the fair price he gave me."