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"They did amazing"

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"Great people, great service. Easy to connect and schedule with, prompt and friendly when they get here. Knowledgeable and fast with repairs and they go above and beyond to check other systems and potential problems to make sure we're totally covered. Could not recommend this company more!"

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"Because of their personnel; exceptional competence, efficiency, and attention to detail, every installation and repair was completed to the highest standards. They provided prompt service, transparent communication, and reasonable prices. Alpina Mechanical was a dependable option for HVAC needs because they continuously provided dependable and high-quality service, regardless of the nature of the work from routine maintenance to emergency repairs."

"The technician was amazing. The office communication was terrible."

"We just hired them, so do not yet have the shower installed. Gregg is very knowledgeable about the product and listened to what we were looking for. He then helped us to design our dream shower. I will upload pictures and our final thoughts once we have it installed."

"Our family is very satisfied with Randklev Plumbing LLC service 👍. Will and his great team work really effectively, on time and take their highly responsibilty on their job. Last week our refrigerator pipe was broken issue with water leaked badly. They came and fixed very professionally . We recommend to y’all call them Randklev Plumbing LLC when needed. They have very good credit and clientele in town. Angela Ho "