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"Dishonest and unprofessional, profits over customer service, please stay away from this business. Quote was fair for my new patio of about 700ft, signed contract in Aug and estimated project start within 4-6 weeks, then problems started: 1. Scheduling nightmare Kept putting off my project and was told they had to finish some big projects first, and in Oct when it was well beyond the promised project start dates, the owner Cary called me to COMPLAIN angrily that they are annoyed by my request for ETA, and they have no idea when my project would start. The office manager Karen soon texted to apologize for Cary's behavior, but clearly this company doesn't value their customers and have no regard for the contract. 2. Crew urinating on my wall, unprofessional On project start day, no project manager onsite, no honey bucket for crew to use, the crew lead was constantly smoking and tossing cigarette butt around in my yard. Later when I complained, Karey argued the honey bucket would cost them $250 and I should not take advantage of them. Just unbelievable. Also the entire crew don't speak any English, it was impossible to communicate timely and make adjustments without project manager onsite . 3. Dishonest, still haven't fixed quality problem as promised Last day of project, crew was rushing to finish and didn't follow the original design on the patio landing area, and when I asked them to wait for 20 minutes so I can inspect because I was in a meeting at work, they refused and just left. Next day when I reported the issue, the office manager Karen texted me to "Stop taking advantage of them", "It costs them money to fix things" and finally she said they will come to fix only after collecting the remaining payment. I trusted them but it was a big mistake, no response at all about the fix after I paid the remaining half, clearly this business is used to telling lies and can't be trusted. Demand of patio projects is high during the pandemic, but there is no excuse for cutting corners, being dishonest, unethical and unprofessional!"

"Great communication and thorough work. Would hire again."

"I was stressed to the max thinking the home I just purchased had a foundation issue after being told so many things from different companies I turned to Angi’s list and I had totally forgot about my appointment with Rainpros Joel ended up doing the inspection and literally saving me from a stress stroke. He was patient and explained everything as clear as he could over the phone. I have a busy life so it’s not easy to work with me and Joel did just that. Even through a misunderstanding he was still very conscientious and quoted us a great price for the work done and gave me back some peace knowing the foundation wasn’t the problem."

"I had a great experience with NGL, start to finish. To start, Holly came out, listened, measured, and started an estimate. We had some questions, selected stones from samples she dropped off, and had good communication that got us to moving forward. She returned with Manuel to double check the measurements, and the whole idea. The project started on time. The crew was here every week day for almost 3 weeks. We and our neighbors were happy with how the crew kept the site neat, and the alley accessible. The crew made a lot of sensible decisions based on their experience, and consulted us when needed. They finished off details nicely. It looks great."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Dean was up front and laid out what the project entailed and worked with us to come up with a plan that fit within our budget and time frame. We had some weather issues (snow) that caused a bit of a delay but he was in constant contact with us and we were able to get everything done quickly and efficiently. He makes you feel like you're working with a friend more than a contractor. We have a few other projects coming up that we will only hire Opportunity Construction for. Quality of the work done was 10/10 people think that the enclosed porch was here from day one it is so spot on."

"I appreciate your help! Very professional and fast!"

"Quality Home Improvement was hired to replace my old deck. And the new deck looks amazing. The foreman and the contractor were excellent. They love what they do and were very attention to detail in the process. Lisa is very easy to communicate with. I'm also very happy with their work ethic. I would hire them again for future projects."

"The team was AMAZING to work with. They were open to negotiating pricing, services and dates of ongoing maintenance. We appreciated that they were personable, hard working, efficient, attentive and thorough. We would highly recommend them!"