Get matched with top stair railing installation pros in Federal Way, WA

"Reliable and professional experience working with Devon and his crew. Would hire again and highly recommended!! Thank you!"

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Perfection! Their craftsmanship and attention to detail truly show in the final product. I highly recommend them to anyone looking for quality work and a stress-free experience."

"Our bath remodel went very smoothly. It was finished on time and we are very happy with the results. It was wonderful that they had a designer to help with the material selections. Everyone that came into our house was polite and easy to get along with. We will be hiring them again next year to do our other bath and a half."

"Skyline could not have been more professional to work with on our kitchen remodel. Great pre-planning, communication, top quality materials and work. And done on time and on budget as promised. These guys deliver exactly what we wanted. Great experience and will definitely contract with them on our future home improvement projects!"

"Fast, efficient and high quality workmanship. Jeff, Jon and their team were highly communicative and knowledgeable about our home remodel project. Will definitely be using them again!"

"Are, project manager for Finecraft, promised a 6 day finish time but took over 2 ½ weeks. Our oak floor was damaged when masking tape holding paper walkway was removed taking Swedish finish with it. We have stripes from front door to back door and have to have the entire floor screened and recoated costing us $2,000. Workers never communicated with us about problems that arose. They appear not to have been given appropriate equipment to cut the large porcelain tiles. They made repeated measuring/cutting errors so took several days to cut the 15 tile sections needed. The cut edges are ragged and in some cases, have chipped corners and were set unevenly. No one communicated that they were going to use an edge trim product other than porcelain for the edges nor that we could choose the color of that product. Someone just chose white rather than match the tile and it looks terrible around the edge of the shower and pony wall and particularly framing the shampoo niche. The shower floor tile was not cleaned of the excess grout and is dulled and coarse. The pieced-in floor tile between the toilet and new pony wall was done poorly with uneven spacing and will require removal and resetting to be remedied. We were very unhappy with the result and with the attitude taken by Ari the project manager minimizing the damage to the oak floor and the quality of the work. He lamented that the extra cost of plumbing work had reduced Finecraft s profit on the job even though his big sales pitch was that no change order costs would be charged if unexpected conditions were encountered. He overpromised on this project, did not provide the skilled workmen necessary and did not communicate sufficiently with us or with his workers as the job proceeded. In summary: this company did not do a quality job, failed to discuss options and problems as they arose, damaged an unrelated part of our house and was incapable of fixing its errors. We settled for $1000 off a total of $16000. That was not adequate compensation but we did not want this company working in our house any more."

"I am a repeat customer, so I knew the carpenter, Joe, coming in. I started by using their design contractor. I gave her the colors and ideas (beach theme, ceramic wood-look floor tiles), and she pulled the rest together. Invaluable because I can't trust my own taste. They removed a square shower in the corner and a set of shelves next to it, and glassed in that end of the room for a full shower. We put tile down along the whole room, with a recessed shower pan, and a linear drain against the wall. Joe built-in medicine cabinets, and trim all around the room, per my design pictures. The subs included a glass door guy, the plumber, the tiler, painter, and the countertop slab tiler. We also had some work done in our hallway. They removed the single boob light from the middle, and installed two recessed lights on either end, along with putting two switch boxes on either end of the hallway. Joe built a floor to ceiling cabinet in a 13” dead space at the end of the hallway, which included a laundry hamper on tracks, cubbies, and shelves. And then on a whim, I asked to have our old hallway linen cupboard doors replaced to match the new ones. We had two leaks during and after, but one reason I would use them again, is how they handled both times. One was a leak from the plug on the toilet supply. We found it on a Saturday morning, and I ended up waking up our carpenter with my text. He came out and figured it out and fixed it by 1. The other one was after everything was done and cleaned up, and we had paid for everything. The basement bathroom ceiling, fan, and wall below the master was wet one day, and we realized a joint in the pipe from the master toilet to the stack was slowly dripping between the two rooms. I texted Joe again, and he referred me to our GC, who came out with a plumber and fixed it. They had to make a hole in the downstairs drywall, so he has been coming back regularly to put three layers of mud on the new drywall. I was so sure that they would regretfully find that it wasn't their fault and we would have to deal with the cost and bother of finding a plumber and carpenter. Start to finish, it took about four months, but three weeks of that was the initial tile order, and another three for an incorrect tile order."

"I hired Apex Home Solutions to do a complete remodel of a bathroom in a duplex that I own. In addition to the bathroom, I had a soundproof wall installed between the two units, new flooring throughout and complete interior paint. Zach and his team did a fantastic job. They had to tear the bathroom down to the studs, due to rot; and rebuild the structure. The bathroom turned out beautiful. The old flooring was in bad shape which required removal, the floor leveled, and new flooring installed. It is now better than ever. Throughout the process which took about a month, Zach was just a text away. He would call with updates to let me know how things were coming along. He returned all communications within a few minutes. It could not have been an easier, smoother or a more enjoyable process. Best of all the unit looks fantastic and was rented immediately. Zach and his team were complete professionals that can be trusted to go above and beyond!"