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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Horrible Customer Experience!!! Angi's doesn't allow enough characters to write a thorough review of this vendor so I will summarize. The customer service experience was atrocious. They don't record their calls for customer experience verification and/or training so it's your word versus the reps after they hang up on you and why. They take your money and don't resolve the issue. The customer service manager (who answers the phone without stating her name) says she will talk to the dispatch manager about scheduling you in for a follow up. You get a notification from your bank about a refund before that same customer service manager calls you back to let you know they are refunding the money and not helping you out. Even if they had the best techs in the world (which they don't), who wants to be treated like that, especially when you're paying them.?.? Be wary of the customer experience with this company."

"It went very well. They arrived early and did a wonderful job."

"It was excellent! They were out here when they said they would be, they explained everything, they gave different options, and they were reasonably priced."

"I have been a faithful customer of Grassi’s for 5+ years. They’ve installed 3 systems for me and serviced 4. I am a small business owner in town and don’t take negative reviews lightly. As of today, Grassi has lost me as a loyal customer. Over the past 6 months we’ve had consistent issues with a couple systems (5+ call outs to 2 properties). To their credit, since the units are under warranty they say they will warranty the parts. Even still we are at $1,700+ costs thus far. Today, our tenant was cold and turned on the heater. It is 60 degrees outside. Grassi is charging for another callout as the units that they worked on within the month threw another code. Their technician, Cody, called us and told us that this is an operator error, blaming our tenant for their machine malfunction, as these are “not designed to heat when the temperature outside is above 60”. These are the only heat source for the house as recommended and installed by Grassi. What is our tenant supposed to do? I don’t believe this is an engineering issue as I have more faith in Carrier (the brand installed) or my tenant, who deserves to be comfortable. My take is that this was either poorly installed or poorly recommended. When asking more questions Cody, the technician, told us that we knew nothing about refrigeration and hung up on us."

"Great! Scott did a quality job and was very easy to work with. The best part was that he was very clear in his pricing, itemizing every invoice and reviewing it with us before every payment that was due."