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Norstar Heating & Cooling Inc
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We are a premium HVAC/R, electrical and plumbing contractor serving NE Washington (Ferry, Stevens, Pend Oreille and Spokane county We perform all HVAC/R, electrical and plumbing related projects and services. Our approx. 25 employees main focus is quality work and a high level of customer service.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Full service, Heating, cooling, electrical work, including solar and generators, plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.48 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 25% | ||
| 0% | ||
| 0% |
Showing 1-8 of 8 reviews
Steve H.
Feb 2020
It was excellent! They were out here when they said they would be, they explained everything, they gave different options, and they were reasonably priced.
Bradley D.
May 2015
unknown
Response from Norstar Heating & Cooling Inc
"First off I am sorry in regards to the perception you have of our work. However we always reacted to your needs in a timely fashion and covered everything under warranty with the exception of the last invoice. We have heaters at our office which we loan out to our customers in emergency circumstances and you would have been more then welcome to borrow them from us. We got the call in mid February this year about 4 to 5 months into the winter, so I am not sure why you claim that the system only ran 6 weeks this winter, maybe 6 weeks after the repair? We eventually decided to replace the complete valve under warranty, unfortunately none where anywhere in stock and had to be specially ordered, This took longer then expected, but was completely out of our control and as soon as we had it we replaced the valve. At that time we discovered that the regulator was plugged with foreign materials and we finally discovered the cause of the problems we were having. I was told by you that you had great spring water, the fact that you do not use any filtration or any other equipment to treat you water made me believe that you were correct and there lies probably my mistake in assuming that was correct. The almost $2,300.00 I spend on the warranty repairs are technically not even warranty, because the failure were due to external factors and not due to a defective product. I decided to take that amount under warranty because I should not have make certain assumption based on the information I received and observations I made. I take my service and warranty serious, so next winter should not be an issue, because at the end of the day I take care of business and would cover any issue under warranty if related to the original issue. We installed a quality Geo-Thermal system at a very reasonable price and we covered everything, with the exception last invoice of $199.00 under warranty. We reacted to all your needs and we always communicated to you on a regular bases what was happening and kept you in the loop. In all the conversation we had during this process, you where always cordial and we did never received any feed back from you that you were unhappy with us, because I normally try to react to that kind of feed-back pro-actively. Your equipment is still under warranty and we will react, as always, in a timely fashion to deal with any issues you might have."
Bob L.
May 2015
Norstar was great from the receptionist I spoke with during scheduling to the technician performing the service both were very professional and prompt, even after I called and rescheduled all were very understanding. they called on the day of scheduled service with a time of arrival, I was very pleased and would recommend this company to anyone.
William W.
May 2014
The owner is great. Came out to the house when he said he was going to. Gave us an estimate and we booked the job. We were told the whole process would take two and a half to three weeks. The job took twice that long. The owner went out of town unexpectedly. Once that happened, his workers would show up in the late morning and leave mid afternoon. Average work day for them was five hours, Monday through Thursday. At one point, we questioned where the unit was going to be put and the forman blew up at me. Completely unprofessional. Then about a week later, he brought it up again and blamed his blow-up on me. There was poor scheduling and time-management throughout. They were supposed to rent an excavator for a week to get the trench dug and filled. Excavator came Wednesday evening. Remember, they don't work Fridays, so the excavator had to leave the job before the trench was filled. They also ruined about 100' of my fence with the hoe. The crew ended up asking if they could use my tractor to help them fill the trench. I took time off work to use my tractor to help them, so I wouldn't be liable if they hurt themselves with my equipment. At no time did anyone from the company think it was unprofessional to ask to use my equipment. When the owner got back, I told him everything that had happened (minus the use of my tractor). He apologized and took $3,000 off the price, so I feel he "did right by me." He did say his guys would come fix my fence this spring, and I'm still waiting. I don't think they will ever show up. In then end, we are happy with the product and the quality of the work they did. Would I recommend this company? Yes, but with a serious warning...
Carol O.
Aug 2013
Smooth installation and on time. Friendly staff answered all our questions.
Dan B.
Nov 2012
They were prompt, did what they said they would do and I was very happy with their work. I would hire them again in needed.
Kenneth B.
Jul 2012
Just recently moved to the area, the home I purchased had been vacant for some time.A/C unit was not cooling. Called Norstar and spoke with Kristen. She was very upbeat and a made my appointment for the service technician to arrive on 07/18/2012.Wayne (Service Tech) was very professional, answered all my questions and proceeded to work on the unit. It was extremely low on freon, and Wayne topped off the unit. Then he proceeded to check for leaks. There were three leaks, all on the valve cores. Wayne did not have any cores with him (and they did not have any at the shop) but he noted to order them and come back out on the following Thursday (07/26/2012) to replace them. Updated - they came and finished the service by replacing all three of the valve cores and topping the unit off. It has run like a champ since. Wayne was very conscientious and very thorough. My two Labrador Retrievers are good judges of character and both liked him alot, which is unusual as they are very protective of the house and my son. I would recommend them to anyone who asks.
Ted M.
Jan 2012
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Licensing
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FAQ
Norstar Heating & Cooling Inc is currently rated 4.4 overall out of 5.
Norstar Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Norstar Heating & Cooling Inc offers free project estimates.
No, Norstar Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Norstar Heating & Cooling Inc does not offer a senior discount.
Yes, Norstar Heating & Cooling Inc offers emergency services.
No, Norstar Heating & Cooling Inc does not offer warranties.