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"Professional and competent. A job well done."

"Wow. I have used Classic for 8 years, both for insulation and pest control. They were great to work with and did a consistently good job for a reasonable fee. As a text from them today requested, I called to reschedule a service call. The person who answered identified himself as the owner, and indicated he was “back” because he didn’t like the way the company was being run. Because I wanted my service to include a crawlspace inspection of the rodent traps that they put in - something that is part of the service they have always done — and that I pay for — said I was being too rigid and he didn’t want me as a customer. Again, wow."

"The MOST UNPROFESSIONAL SERVICE CALL, EVER! A twenty-something, long dark-haired guy showed up (no name, as he wouldn’t give it to me). He came in, asked me where the ant problem was. I showed him the trail, collection and path. I told him that I was recovering from pneumonia and didn’t have much voice left, so to “bear with me.” He walked away and told me that he disagrees with me. I questioned, “what do you mean? Why would you be contrary, while I’m telling you our issue-the townhouse neighbor and us, have been passing the ants, back and forth, for 7 years. He told me I was wrong, and they all just hatched. I responded that we had treated our home for ants FOUR times, in the last 6 months. When showing him the area where we saw an ant hill, he was belligerent and condescending, asking me, “is it an ant hill or just a few ants?” I told him I was from the country and knew what an ant hill and ants looked like. This is where it went terribly disrespectful, condescending and offensive. He asked me, “so what kind of ants are these?” I responded, “beg your pardon? They are obviously sugar ants. Why am I being asked that?” He then smirked and said, “how do you know they are sugar ants? How can you tell?” I told him that I didn’t appreciate being called a liar, with regard to our issue and tested, as to my knowledge of ants. He responded, “well, you’re the expert!” I could not believe what I was hearing! Who was this person, to come into my home and disrespect me, in such a manner? I wonder if his behavior would have been the same, if it were my husband, he was dealing with. Every time I attempted to speak and explain our insect issue, he would interrupt me, with a rude and contrary statement. He pulled out our kitchen counter items, spotting a busy ant area. He began to spritz the area. I explained that the connected unit would get ants in their kitchen and within hours, I had them in my kitchen and back and forth we went. He dismissively questioned my honesty in stating that he questioned that happening. Again, I was so offended, I wanted to cry. On top of being sick, I had this guy insulting me, in my home! I told him there were also ants in the living and offered to show him where they were, he said, “nope, don’t need to see it.” What? I said to him, I’m not sure what’s going on here, but I don’t appreciate your continued insulting and interruption, when I am sick and trying to get this problem rectified. He, again, insulted me in saying, “well, I know I was out here a few times, and you wouldn’t let us in your place.” I responded, “I have never met you, nor have I ever requested pest services and denied entry. You are literally making that up and you know it.” He smirked and said argumentatively, “well, I’m sure it was you.” I told him, “I don’t appreciate you making up stories, in order to somehow justify that this ant problem has not been rectified. It’s completely inappropriate and unprofessional.” He again smirked. At this point, I told him, “Please just get this handled. I’m very sick and need to lie down.” The most shocking and unprofessional behavior yet? Here it comes…he picked up his bag, walked to the front door and said, “I’m leaving. Your grouchy and rude and let me know when you’re in a better mood and I may come back. Good God, I felt like I was in the twilight zone. I said to him, “this is ridiculous. You don’t get to tear my kitchen apart and then leave, without doing the job? No one is giving you a hard time. What is the matter with you?” He walked out the door. I asked after him, “can you at least leave the ant traps?” He did not even both to turn around and said, “Nope! I didn’t even bring em’.” Wow! He sat out in his truck, for 25 minutes, before pulling off. I am contacting the BBB, the complex management, where we live, and the company owner. The behavior of this pest control representative, made this 59 year old, sick woman, feel disrespected, insulted, discriminated against and verbally abused. This type of behavior, especially inside someone’s home, where you are a guest, cannot happen. I’m not generally intimidated, but felt very unsafe, with this pest guy. It is now the middle of the night, and, with pneumonia, I had to clean up the ants and disinfect the area, that he left unattended, and still have ants, all over my kitchen. Absolutely unprofessional and unacceptable. I am sure your company does not advocate for this type of black mark on your reputation and look forward to hearing from you regarding this unprofessional experience."

"1 visit solved issue"

"Quick, thorough and effective. Guard Pest Control has performed several services for us and has always been incredibly professional. They also take the time to educate us and answer any/all questions we have. Highly recommend!!!"

"Charlie showed up on time and professionally treated the wasp nest in my soffit. He explained what he was doing and the safety aspects of the treatment he was applying. Completed the work within 30 minutes and informed me about the 1 year warranty on the treatment. Price was very fair compared to the competition."

"Dominion Pest Control arrived on time, surveyed our house, set traps, and recommended repairs to gaps where rats were entering and exiting. We scheduled a date for a follow-up, and DPC made necessary repairs. The work was professionally done and thoroughly explained."

"The whole process was not pleasant. We went with Arrow because of the good reviews, but the insulation process was anything but easy. We have an older home that had nailed in dry wall. We decided to have the installation done through the home exterior in order to minimize clean up (we had a 3 month old at the time that we didnt want exposed to the dust/insulation particles). When the insulation was being blown in, many of our dry wall nails began to pop through the dry wall. We were never made aware of any of the potential problems with blowing in insulation through the home exterior, and this process created far more work than we were expecting. As for the exterior of our home, we were left with many siding boards damaged (which thankfully Arrow decided to pay for). Some of our siding could not get removed, and holes were instead cut into our siding. When these were initially patched, they looked awesome, but after only 1.5-2 months, the patch work began to show cracks, and now every hole that was created is visible from the street (some of the plugs have even been able to be moved around with very little pressure). This process has been a nightmare, and our home exterior, after almost 3 months, still is not what it was before the work was done."