PURCOR Pest Solutions

Dominion Pest Control arrived on time, surveyed our house, set traps, and recommended repairs to gaps where rats were entering and exiting. We scheduled a date for a follow-up, and DPC made necessary repairs. The work was professionally done and thoroughly explained.

After 12 years of using Dominion we are very disappointed in the professionalism of their billing department (the technicians have always been very professional BTW). We had a misunderstanding on invoicing and instead of trying to please the customer, he was most interested in being right. (he's never heard "the customer is always right", even when they aren't) Well being right cost them a previously loyal customer. They state on their website "we believe that our customers are the life of our business". Maybe the technicians feel that way, but sadly the billing department certainly doesn't.

Dominion came out for an inspection and evaluation within four hours. They let me know what the problem was and we made an appointment for the next day to have the work done. Fast, efficient, reliable, fair price. Happy customer.

This company came to my home to address an ant problem. A representative put out treatment to kill the ants. When it came time to pay for the service he told me that I could pay the one time fee, or pay double and the double fee would cover one year of return visits if the ant problem returned. I agreed to pay double for the one year of coverage. He pulled out a personal device, a smart phone I believe, and had me sign a receipt with my finger. He left that day. A few months later I received an email with less than a 24 hour notice that the company would be coming to my home to give it a treatment. I called them right away to tell them I would not be home and did not request, or require this treatment, the person on the phone said this was "included" with my plan and didn't have to be home. After they came out to the house they sent a bill. When I called to dispute the bill they said I would have to talk with the manager, whom was not available. He called me next day and left a message stating he had a contract for a year of service for three times the price of the original service. I returned his call he was again not available, I left message stating that was certainly NOT what I had been told, the price he mentioned was never mentioned to me, there was a mistake. He never called back. Ninety days later I get an email that the company will be sending me to collections for bill amount. To avoid collections I paid that invoice. Within 24hours, and again with less than a 24 hour notice they send an email stating they will be coming to my home again, for another such treatment. I again call and complain that this is the third time I have called to dispute this service and they are not willing to do anything about the fact that I disputed the contract validity based on the words spoken to me by their representative. I was told again that they have a signed contract from me and they can enforce the treatments. Bait and switch scam, verbally sell a service for double the price of the original call, stating it's like an insurance for a year, then switch representatives to a manager that is never available when you call. They threaten me that they have a legal contract for three times the price and they will continue to bill me regardless of what I was told, send me to collections if I don't pay, and even added snark on the phone "don't you read contracts you sign?" Well no, not when they are presented as receipts for service on an iPhone and signed with a finger. I cannot imagine what kind of business would rather threaten a contract on a customer than make amends and appease the original complaint. It's not like I didn't pay in full for the services that were rendered and I am trying to get over on them. They are not interested in business, but instead making quick dollars.

Excellent. Ongoing quarterly service.

It went ok, but they had to come back a second time a few weeks later because the fleas came right back. All clear after the second treatment.

He did a great job and cleaned up afterward. Ewwww. But whew, thank you!

I've been receiving their annual maintenance service for several years now and continue to be pleased. They're punctual and professional.

Great - On time and pest issue solved

I noticed evidence of rats in my home and contacted Dominion Pest Control. They were very clear explaining their services and were able to schedule the initial inspection within a couple of days. The technician, Chris, was prompt. He did a thorough inspection of possible entry points. He answered all of my many questions. He returned in a week to inspect traps and to repair the most likely entry points in the 1 hour of time which comes with the inspection. I decided to have all of the repairs made, which was scheduled about a week later. The bid price seemed a bit high for the amount of time it took to do the repairs. So far, no more rats.

Because it's exterior they don't have to arrange with us.

They are very well priced. They come quarterly. They are totally reliable. They leave a not about what they did.

in 30 minutes he found the problem, and solved it. they never came back.

Smooth as always

Well. Waiting for subsequent qtrly visits to decide

Perfect! Very professional

They have not been seen since Dominion started providing the service

They are very responsive, upbeat, willing to do extra things when they are here as long as I tell them in advance.

o.k., except the spray can be seen on the house paint. I hope it wears-off, otherwise I'm going to have to paint.

Great, wonderful company to use. We use their maintenance plan.

Work was performed as agreed. No problems, very professional.

They are always friendly, show up when scheduled, and will come back to re-treat if necessary. It's a little pricey, but worth it so that I don't have to deal with the critters myself.

Caught rats our selves & sealed tiny openings.

The office team did a good job of quickly scheduling the work, which we very much appreciated! Chris (?), our technician, arrived on time and completed the work within the time frame promised, impressive given the day's cold, misty weather. Happily, we have not heard any rodents in the attic space since the work was completed. The technician used stainless steel wool, steel wire, and nails to patch the gap formed by the chimney pulling away from the house, as well as in the areas where the were gaps where the roof joined the house. While the patches are effective, the polished silver mesh and nail heads are visible and rather unsightly on our dark brown house. Prior to doing the repairs, we did discuss how the holes would be repaired, however, we didn't fully discuss what the finished work would look like so that we could then have discussed options/next steps for making sure the repairs were less visible. We have had a service contract with Dominion for several years, and have been very satisfied with their responsiveness, professionalism, and overall quality of work. Despite our feelings about how the the last job looked, we will still continue to work with Dominion.

Great, no issues.