Get matched with top gas fireplace pros in Townshend, VT

"Very well very knowledgeable"

"Very unethical company. Seems to be part of a much larger organization or franchise where the upcharges are excessive. Best off getting in touch with a local supply house and see who they recommend. "

"Very good and honest work!"

"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."

"Repeat customer who has been mistreated. Scheduled a pellet stove service appointment and had to wait a couple of months. The pellet stove was installed a few year prior by Armstrong. Stove was fully functional when tech arrived and when work was wrapped up the stove didn’t work. Tech on his way out mentioned the office would reach out to me with next steps. Dealing with single digits temperatures out door any little thing helps and now have a broken stove that doesn’t work. Two days later I hadn’t heard from their office so I sent an email inquiring what the next steps were. The admin responded stating the operations manager had our paperwork on his desk and that I am on the list. A day after that I decided to call for some information and admin gave me more of the same stating “work order is on my bosses desk, he will get back to you in a couple of days”. After persistence on my part I decided to track down the ops manager and he gave me a long story on why they weren’t communicating and basically stated again I wasn’t top priority. As a customer you shouldn’t feel like you are bothering a business that you just spent a ton of money on to get something fixed that now doesn’t work. Armstrong years ago was different and today my experience is very sour. Maybe too much business has impacted their customer service? Maybe new employee vetting is the issue? Maybe it’s the management? It’s sad to see customer service like this. Please beware.. you will reach out for help and you may or may not get it. Pay quoted money now but you’ll be back burnered the moment something else comes along."

"It was fantastic. They responded to my emails promptly. They came when they were scheduled. And the quality of their work was superb. Everything was spotless - not an ash anywhere, not one dirty footprint to be found. They moved stuff that was in the way and placed it NEATLY out of the way. The pellet stoves were immaculate. I can't see inside my chimneys, but from the looks of everything else, I'm 100% confident that they did an excellent job in there too. I'd hire them again in a heartbeat!"

"*DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS COMPANY.* They entered my house without permission and fraudulently billed me over $400 for an emergency after-hours service call that I NEVER REQUESTED. Reader, there was no emergency and they never even had the courtesy to call to check if there was or to request permission to ENTER MY HOME, at night, without my knowledge. This is absolute insanity - my house is in a quiet wooded area and the thought that I could have been there alone and men just showed up at my door at night, uninvited and unannounced, is frankly terrifying. I've been a customer for 10 years for my vacation home in Jamaica, but Cota & Cota has now completely betrayed my trust. Having stored my door lock code in their files after a prior (legitimate) service visit, they just let themselves in, did god knows what (again, THERE WAS NO EMERGENCY), and then sent me a $400+ bill. That is completely unacceptable, a grievous betrayal of trust and, by the way, illegal. Cota & Cota's excuse for why they did this isn't any better either - after being an auto-delivery propane customer for about 10 years, without any notice to me, Cota switched my account to COD, meaning I'd have to call them to request delivery. I had no idea, SINCE THEY DIDN'T INFORM ME OF THIS ILLEGAL CHANGE TO MY ACCOUNT (yes, that's illegal under VT law too), and then they didn't make a propane delivery to my house for 11 months. Well according to Cota, they just spontaneously realized one day that they hadn't made a delivery in a while and probably should have, so they decided that my tank must be empty, our heat must be off, and it was February so my pipes could freeze! They realized that would be 100% their fault, since they had illegally switched my account from auto-delivery to COD, but instead of calling to CHECK if there was a problem with the heat, they ran right over to my house at night, illegally entered my home and then billed me for an "emergency" after hours "call" that I NEVER REQUESTED OR AUTHORIZED. I wasn't there at the time (thank god), but I have a webcam in the house which shows a digital reading of the internal temperature in the house and could easily have let them know if there was a problem (there wasn't). Mind you, I only got this version of the story after about 6 calls to Cota to sort out the billing issue for the "emergency after-hours call". I was blatantly lied to by three different people before being transferred to Jason Terry, the manager, who then told me the "truth" (which I highly doubt is actually the truth). I won't even get into the very shady delivery of propane that they subsequently made, in which they had struck out the metered price on the delivery ticket and manually increased it by over 50 cents per gallon, but that certainly looks very suspicious to me too and we have reason to believe that the number of gallons billed were not actually delivered. Consider yourself warned, especially if you are an owner of a vacation home in their service area. We have to trust local service people when we can't be there, but Cota & Cota has proven that they do not deserve that trust and should be avoided."

"We had a bathroom remodel done by Charlie and had several major issues. The plumbing on the tub was not installed correctly which caused water damage to our kitchen ceiling the first time we used it. Charlie did "repair" it but it was poorly done. I ended up withholding the last payment of $400 to put towards hiring another contractor to repair correctly. The $400 did not cover the cost of the repair and the full ceiling repaint that was required. The tub that was installed squeaked since day one and has not been properly fixed. To have the tub re-installed correctly is would cost around $2,000-$2500 based on two quotes I got. Charlie's solution was to cut a whole in the bedroom closet wall to shim the tub. With all the issues we had I told him I would rather have some else repair it. He said he could fix it for free or give me $200 towards fixing it. The tub still squeaks two years later every time we use it. Almost 1.5 years after the bathroom remodel we found poor electrical wiring in the attic for the bathroom vent. Charlie did apologize and paid to have Custom Electric come and install it correctly. I am just glad we found the issue before it caused any damage. There are other smaller issues as well but you get the idea I went with Charlie and Granite State General Contractors based on all the great reviews and ended up with a lot of issues so please take this into consideration when making your decision."

"Mike did a did a great job in chimney repair and replacing some of the bricks, he also waterproof , while he was there inside the chimney liner so he repaired also , he also take a pic with a drone of before and after . It looks excellent."