Black Moose Chimney & Stove LLC

Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue.

Totally impressed with the company. Highly recommend. Matt, Kyle, and Noah were great. Excellent work and all in the company great to work with. I wanted an insert with bay window to show more of a fire and they were flexable and let me order from a manufacturer they usually do not use. Will use them for chimney cleaning in the future for sure.

Very well!

It went well. He was very pleasant, tidy with his work, and explained things so we could understand.

Noah showed up right on time. He explained what he would be doing and got right to work. The cleaning of the wood stove flue was very thorough and the area and the stove were cleaned when work was complete. He also used a remote camera to inspect the inside of both flues. The inspection revealed some spalling of the furnace flue tiles that will bear watching. All in all very satisfied.

The owner, Matt, as well as his staff Noah, Josh, and the office manager Michelle were all a pleasure to work with. I would happily hire Black Moose Chimney again and plan to use them from here on our to sweep the chimney they created in my home.
I recently purchased a 200+ year old colonial farmhouse with a centrally located brick chimney that has seen a lot of use and abuse over the years. We wanted to switch from our expensive propane heating system to a wood burning stove, and we hired Matt to diagnose what needed to be done to use the existing historic chimney.
Matt figured out that this chimney had many years ago been lined with a now decaying 8" metal liner with mortar poured in around it. It had a number of thimbles going to the kitchen and living room, and the portion of the chimney above the roof line had decayed to the point that it was no longer salvageable. They showed us photos demonstrating the need for the various aspects of work. 
After we accepted his quote, which we found to be reasonable for the scope of work, Matt came by and created the brick hearth. We're very pleased with the way it turned out. He demolished the chimney above the roof line and prepared the chimney for the 6" rigid stainless steel liner. They installed the 6" chimney liner and built up the new chimney and flashing. Josh performed a lot of the brick work, he took his time and was very meticulous in his craft. They finished the chimney, poured in insulation around the liner, and installed a nice bluestone cap. The chimney looks beautiful and appropriate for our historic home, we are very happy with the work. 
They had to break out some of the inside brick to install the new thimble for the liner, and the brickwork Josh and Matt did looks wonderful. They used some original bricks (which we had extras of from an old chimney, thankfully) and even took the time to mix the special lime mortar that would match the mortar in our historic home. They sealed and covered up the old thimble into the kitchen. 
They had to work around some weather, which stretched the project out longer than anticipated, but they were able to have the chimney system functioning so the wood stove, when delivered, could be immediately hooked up and used. With some of the unforeseen challenges they ran into with this particular chimney, I was concerned that the original quote would be exceeded. However, when it came time to settle up, they asked only for the original price I was quoted.
We have several children and Matt and his team were very careful, polite, and friendly when they came across the kids. They cleaned up after themselves and put on booties or put down protection to ensure our flooring wasn't damaged during all of the work. Noah especially was kind to the children and took the time to field my son's questions while working very hard to assist Matt and Josh with their tasks.
We've been using our wood stove and chimney for almost a month now and it's worked beautifully. My wife and I fully recommend Matt and Black Moose Chimney.

Matt showed up before the appointment time. He provided a written report on the chimney's status and also provided details on the how we'd done burning off the creosote. He left the work areas very clean.

They did a great job on the chimney and inspection. I would use them again

Totally evaluated the chimney and explained my option

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Excellent work would use again

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Highly recommend Black Moose Chimney. Matt was very professional and overall did a great job. He even told us we wouldn't need to call him for 2 years if we burned the same amount this year as last. Great service!!!