Get matched with top wood stove repair pros in Rupert, VT

"Quinton did all of our plumbing for our kitchenette install. He also did the gas work. Quinton did a great job communicating with us and his pricing was upfront and there were no surprises. The Suburban Gas crew who came out to turn on our fuel commented on what a good job he did as well. "

"The heat pump was installed and it looked good but was whistling badly. The McGinley son left without any promise of a resolution. Stupidly, I gave him a check for the balance. Next day I called ACIQ customer service and they wanted the phone number of the installer. So I asked Bill M. for his son's phone number, which I'd never had. Very strange, he wouldn't provide the number right away and said maybe after the weekend. Anyway he never provided it. So I stopped payment on the check. When Mr. McGinley realized he wasn't getting paid, he came up to investigate himself. I meet him and we figured out the problem, which we fixed with a piece of tape. I then gave Bill another check for the balance which he later cashed. Subsequently, I asked for the invoice which I needed to submit a rebate application to NHSaves. For weeks I've heard excuses and still have not received an invoice. That is not acceptable for a company listed as an Angi Pro."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"It was a wonderful and stress free project. Brad was on point, on time and on budget with the entire project. Great communication and super knowledgeable."

"Did excellent work"

"Quick and helpful"