Demitrus Appliance

Everything was great!

Excellent communication. Honest. Has the customers best interest in mind.

Fine

Demitrus responded almost immediately to my initial request, which was on a Saturday evening. He was at my house Sunday, ordered the necessary parts & completed the job as soon as he could, once the parts were received. He was polite & efficient. His communication, while waiting for the parts to arrive could have been a bit better, but overall, I would use him again & recommend him.

Great in terms of response, appointment scheduling and availability, showing up - no complaints here! However, for a simple belt/pulleys replacement ($30 total in parts on Amazon + 40 min in labor to open/close which they did anyway for an estimate!) they were going to charge $340 which is half of the price of a new Dryer! Plus, they tried to charge me twice as much for an estimate ($85) vs what was quoted on the phone ($45), but they did reduce it back after the Rep spoke to the owner. Knowing that I was not happy, the owner did call me (which I respect) and tried to explain their model and the reasons why they are charging that much. But the whole concept still does not make any sense to me economically and it was quite a frustrating and time-wasting (from both sides) experience - since the machine was already taken apart for an estimate, they could have just added 10 min of labor to replace those parts, charge a more reasonable amount for that and have a happy customer! Instead, they preferred to close it back, charge for the estimate and leave :(. I hope this review will help future customers be more prepared for what to expect.

The technicians were masked, knowledgeable and friendly. They identified the problem and worked quickly to repair it. I was expecting to get a huge bill, but they charged me less than I what expected. I will definitely use them again and recommend them to my friends.

Demetrius is great! Good value for the money and very honest and helpful!

everything was satisfactory, everything was great

appeared on time and completed the repair. not certain that the time charged was as fair as could be but overall satisfied.

Demitrus Appliance is incredibly professional and friendly. They came into my new home and serviced all my appliances in a timely fashion. I would recommend them to everyone!

I hired them to come out. They came at the wrong time. They wanted to charge me $450 to replace a cooktop. They said my stove was broken which was not. I told them to leave, they charged me $75 for coming out. I got another home advisor repairman to come out. He did it in a 1/2 hour, charged $150.00. These guys are liars.

I was in a panic when my refrigerator all of a sudden stopped working. I reached out to a few companies and got a response from them right away. Not only did they fix my refrigerator they explained everything to me. Excellent service and very knowledgeable- I highly recommend this company.

I was happy with getting a next day appointment but I felt that the quote to fix my problem was too high and I was not told how much would it cost to get it fixed even though he explained it was a very common issue.

Knowledgable, efficient, friendly

Demitius, was knowledgeable, quick, reasonably priced and I would most assuredly hire his business again!!!! It's a Beautiful thing, when something goes wrong in your home and you can get it tended to and trust that the professional is honest and knows what they're doing!!!! Demitrus, You Are The Man!!!!!!! Side note: He came after hours for my broken refrigerator on his way out with his family. He called me back immediately and actually apologized that he wasn't in his work clothes because of that. 5 stars are not enough, 10 Stars is more appropriate💥

I expected to have the appliance looked at and diagnosed before given a price, not just given a price up front without being fully diagnosed.

The two technicians were polite, helpful, and provided excellent service for a job that turned out to be more challenging than expected. They were awesome! I'd hire them again.

They need to be better with timing, that's their only fault.

Very nice guy, professional, has a mindset of fixing rather than throwing away - which I appreciate very much. It is likely another company would have wanted to throw my fridge's electronics away rather than merely resetting the board. The only reason why I did not give 5 stars is because $190 for 15 minutes of work is simply too much, no matter what, and he lives 5 minutes away so one cannot even claim travel time.

He was prompt, polite, and effective - brought an old Maytag washer back to life! I highly recommend him!

Demitrus Appliance was absolutely amazing. Was extremely prompt, helpful, polite. This was an all-around amazing first time experience with both them, and HomeAdvisor!

Don't use them. Made an appointment, had it confirmed. Waited 2 hours while trying to reach the contractor to be told they do not work Mondays.