Get matched with top basement leak repair pros in Waterford, VA

"My basement had mold and evidence of water damage in July/August, and I was referred to Exterior Waterproofing Experts. The majority of the mold was on the side of my house, but the salesperson made a strong pitch about the need to waterproof the front of my home by digging up the garden down to the foundation. My wife was largely convinced, so we went ahead with the $8000 project. Six months later, the insulation behind the waterproofed front of the house is sopping wet. When the salesperson came back to my home to take a look, his explanation was that the water probably came up through the floor. His words were along the lines of "99% of the time the water comes up through the front." At this point, I feel like I have an expensive solution to a problem I didn't really have."

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"JES was very professional and easy to work with from the beginning to the end of our basement project. Eric was very knowledgeable, and exceedingly helpful in answering our questions and making us feel comfortable with the choices we made. The crew that did the work were quick, clean, and extremely efficient. We were very happy with everything they did!"

"They honored their contract and were willing to come back and help us work through a problem that popped up. It was refreshing to have a company actually be responsible and take responsibility. They were kind, professional and actually took care of us, what else can I say?"

"OK, so Mr. Frank was very professional. All his team was very professional, very polite. They were on time and they went far and beyond of what they were supposed to do and did not charge me more than what they said, so I am very very very satisfied with the work that Frank did, and I wanted to thank him team for being so wonderful and such a great People, we don’t get that anymore in America, but he definitely gave me that. And I’m so happy that I hired him. I had five different people that I got proposals from, and I called all of them multiple times to check on things. And definitely Frank. He definitely made this right. So if anybody needs a Plumber, that’s the guy needs to be hired once again. Thank you very much for all your services. And I recommend Frank to anyone that needs plumbing work done Thank You,"

"Best Homes LLC just finished our basement and we could not be happier! The quality of work is outstanding and the team was always on time, happy to be here and great at communicating. Jefry is a great project manager and always takes your input regarding placement of different aspects and fixtures. It was a lot of fun working through picking out different tiles, flooring, cabinets, colors, etc to make the space how we envisioned it. We even got to choose the placement of extra outlets and things to make the space fit for our use. The price was very reasonable, especially after being quoted nearly double from another contractor. Our basement turned out absolutely gorgeous and now we have a functional, finished space with a full bathroom and wet bar included. The team was incredibly accommodating, gave a generous allowance for tile and flooring, etc. The project was finished with the quoted price and on time, and we will use Best Homes LLC as our go-to for any contracting needs. 10/10!"

"Very, very disappointing experience; Lux replaced the foundation of my 1850 log cabin. The design was bad, the communication was bad, the execution was bad. Throughout the entire process, they were making mistakes. I now need to pay another company to fix the mess they left behind. I would strongly suggest not using this company!"