Get matched with top deck repair pros in Merrifield, VA

"No work was performed, as Steadfast failed to provide a quote for my project. I was excited to discuss my proposed deck renovation with them, based on the many positive reviews I read on Angie's List and their very professional process of scheduling an estimate with me. However, on the date of the appointment, the salesperson failed to show. He called me shortly after we were scheduled to meet to let me know he'd been unexpectedly delayed. These things happen and certainly can be overcome, especially as he assured me he'd call me back later in the day to reschedule. However, he never called back. Two days later, I called the office to inform them of the issue and request they send someone else to estimate the job. They asked for the opportunity to see if they could dispatch someone that same day (a prospect that would have been very satisfactory, as I was available) or, failing that, to make another appointment for later in the week. Again, I was promised a callback that never came. In short, it would seem that my business was not wanted by Steadfast, which is surprising in a market with a great deal of consumer choice. Perhaps it's for the best, however, as I have often seen reliability in the bidding stage of a project portend how the job itself will go. I only wish they had not wasted my time and caused me to arrange my schedule around an appointment they could not manage to keep. UPDATE(02/25/2020):After my initial review, Steadfast's general manager reached out directly to me in order ensure his company was providing the quality service many of the other reviews here reflect. He went above and beyond to ensure his team followed-up with me in an effort to earn my business. I'm very impressed anytime a service provider seeks to overcome an initial failure, and certainly that was the case here. I'd say that speaks volumes about the character of the company and its leadership. I appreciated the professional quote Steadfast ultimately provided and will provide a further review if I choose them to complete my project. UPDATE (04/08/2020):After further discussion with the Steadfast team, I was confident they had the right approach and mindset to complete my project; so I chose to hire them over the other companies I was evaluating. Now that my deck restoration is complete, I’ve very glad I did, as their builders were skillful, conscientious, and did a terrific job. I’m very pleased with the finished result and the composite products they installed. In particular, their install lead, Nelson, was very receptive to my requests and went above and beyond to make sure the work was to my satisfaction. Despite some missteps during the initial quote phase, I appreciate how Steadfast pursued my business and ultimately delivered the job I needed at the right price. I certainly recommend them to you."

"I didn't have a great experience with HAL Co. They take FOREVER to return calls/emails. The day they were scheduled to come replace my fence they no-showed and I had to call the office around 4 pm to find out they weren't coming because a job was running late. The rescheduled installation was a day I was in the office. The crew said the outlet in my back yard wasn't working, so they left without calling me or ringing the doorbell to ask about it (the circuit just needed to be reset, which my partner at home could have done). I didn't find out until several hours later when the office called to tell me the crew had left. The fence finally got installed, and a few days later a neighbor found nails in two of his tires. The crew claimed they performed a metal sweep of the area, but now the neighbor is trying to get me to replace his tires. Finally, the gate latch got damaged somehow, possibly in a storm that happened a few days after the fence install, and HAL wanted $130 to replace the latch. I bought a latch kit off Amazon for $30 and did it myself."

"Oregon usa"

"Kuldar and his team recently completed a renovation for the front of our house - removing the existing siding and replacing it with natural stone. I had no idea what to expect with this type of project, just a final picture in mind, and wow did these guys exceed my expectations. They were professional and helpful every step of the way, explaining in depth what we'd need with very reasonable pricing and timelines. The crew was extremely polite and worked diligently during wild weather variance days of summer and I can stress enough how gorgeous everything looked once complete. I would absolutely recommend Triton for any masonry or siding work - you will not be disappointed."

"Great job. Finished on-time and within budget."

"Every construction project has its issues and mine had a few. Atlantic Deck and Home Renovation not only addressed these issues but went above and beyond to make certain that I was happy. This is a great small business and I recommend them enthusiastically. They take pride in their work and work hard to make sure that their customers are fully satisfied."

"Moore Designs did our stamped concrete patio this spring. We told them our ideas and they took it up a notch to beyond what we could have imagined with lighted bench seating. It came out wonderful and brought life to a dead space in the yard. It was a wonderful experience."

"Tim hung up the phone on me when I gave him an answer he didn't like. After it took TWO weeks for Tim to respond to a request for a quote, I took the time to call him back to inform him that another vendor had agreed to do the job. Because I'm a professional and I deliver good news or bad news in a professional, respectful manner. Before I finished my sentence, he had hung up the phone on me. Before proceeding, I recommend you have a couple phone conversations to get to know this vendor."

"Fine it was fine"

"Luis and assistant were prompt and did an outstanding job washing both the deck and siding. I would highly recommend TrueDecks for both maintenance and refurbishing the deck. Customer service is excellent utilizing both email and text messaging to provide estimates and communicate scheduling and arrival times. I found this company's professionalism a step above most in this line of service. As a previous customer (Deck refurbishing) I also received a discount."